Online supply stores. Good and bad places to buy. - The Horse Forum
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post #1 of 26 Old 03-11-2011, 02:04 PM Thread Starter
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Online supply stores. Good and bad places to buy.

Post your experiences with any online tack/supply stores. This will possibly help people to find a good place to order their stuff online and hopefully prevent anyone from getting screwed by someplace that has horrible customer service.

I do a lot of my shopping in these sites and I have been very satisfied with their prices, shipping, customer service, and quality of products so far.

Valley Vet
Schneiders
NRS World
State Line Tack
Horse Friendly.com

These two sites are on the lower end of quality and you do have to be more cautious and investigate the stuff that you buy from them, especially leather goods. I normally get my rope halters and grooming equipment from them as it's cheaper there.
Horse.com
Chicks Saddlery

I really haven't had any bad experiences with anywhere I've shopped online so far.

So please, share the companies that you like and the ones you will never shop from again. If you give a bad review, please give us a reason why. It doesn't have to be detailed unless you really want to, but it would be good to know if they had rude customer service people, they charged you but never shipped your order, they 'conveniently' forgot that you had an order with them and you never received it, if they won't respond to calls/emails, that sort of thing.

Always remember that feeling of looking at a big, open country over the ears of a good horse, seeing a new trail unwind ahead of you, and that ever-spectacular view from the top of the ridge!!! Follow my training blog: http://robertsontraining.blogspot.com/
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post #2 of 26 Old 03-11-2011, 02:08 PM
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I have never heard of Horse Friendly. That looks interesting.

I agree on the others.


I do most of my shopping with Smartpak. Love their customer service.

I get very frustrated with Dover since you seem to have to look through every published catalog to get the best price. If you just look on the website for a product you are not necessarily getting their current sale price.

ETA - Smartpak does not ship internationally.

Last edited by Alwaysbehind; 03-11-2011 at 02:18 PM.
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post #3 of 26 Old 03-11-2011, 02:15 PM
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The only place I have ordered from was Greenhawk. I love Greenhawk! We have a store not too far from here, it's in Halifax (which to get there is like 5-6 hour drive) We have very good customer service when we went to the store and they have lots of equipment and tack as well as show clothes (Mostly english...)

They have good quality stuff. We have also ordered online, we got stirrups, stirrup leathers and a girth (all english) that are very good quality and not too expensive!

We have also ordered from our local feed store, it was only a bit that had plastic covering the metal that half broke off after a little while. So we went and looked at the bits again and told the workers what happened and they were very nice! We ordered a new bit that was rubber instead AND they said to use a O-ring snaffle from the shop and said if we wanted to keep it after our new bit came we could pay for it then... So good experience! LOL

Horses are scared of two things... Things that move and things that don't.
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post #4 of 26 Old 03-11-2011, 02:16 PM Thread Starter
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I have mainly just gotten rope equipment from Horse friendly so I can't say much on their leather goods (what few they have). Their reins/leadropes are very nice though.

ETA: Ray, would you mind including a link to the website that you use. That way, folks can just link from here instead of having to search for it. Thanks.

Always remember that feeling of looking at a big, open country over the ears of a good horse, seeing a new trail unwind ahead of you, and that ever-spectacular view from the top of the ridge!!! Follow my training blog: http://robertsontraining.blogspot.com/
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post #5 of 26 Old 03-11-2011, 02:16 PM
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I like buying from pleasant ridge there really good you get it fast :) and its cheap but good conditions. Plus if you order over 100$ its free shipping
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post #6 of 26 Old 03-11-2011, 02:44 PM
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I really like Adams Horse Supply. They have good deals on the leather conditioner I use. I also purchased a Wintec for a client from them. They offer free shipping plus either a fittings package or full gullet kit with the Wintecs, which makes their prices the best around. Their customer service is excellent, and they're a smaller company. I try to support small to medium sized businesses when I can.
Welcome To AdamsHorseSupplies

I use horse.com or valleyvet.com for dewormers, medical, tack room stuff, etc. Big D's has some of the best prices on supplements around, Big Dee's Tack & DogHouse Pet Supplies I use either Valley Vet or KV Vet Supply for prescription medications, like bute, ace, banemine, etc. Your vet can call or fax in an prescription.
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post #7 of 26 Old 03-11-2011, 03:02 PM
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Best experience ever: Horse Supplements, Equestrian Clothing & Horse Tack - SmartPak and Horse Supplies, Pet Supplies, Farm Supplies, Goat Supplies - Valley Vet Supply

Good experience: JeffersEquine.com, Dover Saddlery - Quality English Horse Tack & Horse Supplies for the Equestrian. (love the store itself, shipping can be on slower side), Horse Supplies, Dewormers, Equine Supplements & Tack - Horse.com (cheapy stuff, but nice service).

Not so good experience: Horse Supplies & Horse Tack HorseLoverZ.com

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post #8 of 26 Old 03-11-2011, 03:13 PM
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These are my favorites, in order from best to least.

Jeffersequine.com (Offers free shipping on orders over $49 and they ship really fast. I buy wormer from them and other little stuff. Their stuff seems to be priced the best.)

Horse.com (I get little stuff from them too. They used to be cheaper than Jeffers, but their prices have gone up a little recently.)

Smartpak.com (Supplements, of course. Great service!)

Chicksaddlery.com (Their shipping is expensive as well as some of their stuff, but I have gotten a good quality leather saddle for a good price from there believe it or not!)

Do not go where the path may lead, go instead where there is no path and leave a trail...
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post #9 of 26 Old 03-11-2011, 03:27 PM
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ValleyVet has really good customer service. I ordered a value pack of SMB3s because they came with free bell boots all for $100. They notified me the next day that the bell boots were on back order and said I wouldn't get them for a month or so. They got them in 2 weeks later and sent them to me the next day.

Smith Brothers has Western products. It's part of Dover and I've never ordered anything from them, but I creep through their website often.

SmartPak also has awesome customer service.
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post #10 of 26 Old 03-11-2011, 03:31 PM
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I'm a fan of Equestrian Collections

I've only bought blankets from them so far, but they have GREAT blanket sales and I've been really pleased. For instance, I got a Pessoa Alpine HW (1200D) blanket that I couldn't find for less than $150 anywhere (the average was around $200 when I was looking) else for around $95, plus shipping, from Equestrian Collections. I also got a MW Weatherbeeta for around $65 last winter. And, Lacey is a relatively hard to find size (69) but I've never had an issue finding the right size/price on EC. Shipping has always been pretty fast (about a week) too.
I would never pay their non-sale prices for things because I really feel like a lot of stuff is more expensive than it needs to be, but they have awesome sales!

I'm not a huge fan of their return policies (basically, once you try a blanket on your horse, you can't send it back) but so far everything has fit well so it's good. And, I figure that I'm paying enough under retail for the blankets I've gotten that if I needed to, I could just sell it somewhere else for closer to retail and make some money!

Customer service is also very helpful. I've emailed them in the morning and gotten responses within a few hours.

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