Rider's Choice Saddle - Page 2 - The Horse Forum
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post #11 of 26 Old 12-06-2011, 09:19 AM Thread Starter
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I have to wait 7 days before I can do what I need to do thru Ebay or Paypal, as their policy is for the buyer/seller to possibly work things out between themselves. So far that hasn't happened as the only response I have received from Rider's Choice is for me to pay to return the saddle and that's not gonna happen. However, this will give me ample time to make photos of the saddle and get my ducks in a row to proceed further, if it only means showing everyone what poor quality saddles they are making. One thing else, accoring to my sources this company only employees 2 people and has an annual gross income of $80,000.00, so how many quality saddles verses poor quality saddles can one make for that kind of money?
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post #12 of 26 Old 12-06-2011, 11:38 AM
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I could see a restocking fee if you didnt like it, or changed your mind. But when the item is not as described and not as pictured you are now getting into fraud territory. This is a crime, and I 'd let them know that.I would explain it to them in those terms. Especially if they mailed it. Tell them you you expect a 100 percent refund including the original shipping charges. You are probably gonna get stuck with return shipping not much you can do about that.
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post #13 of 26 Old 12-06-2011, 08:38 PM
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Since you used paypal and ebay, I imagine you'll get your money back eventually if you follow through with your complaints thoroughly. I'd state point blank that they have to pay the return shipping (its around $70 to ship a western saddle and ropers are normally HEAVY). Best of luck.
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post #14 of 26 Old 12-06-2011, 08:44 PM Thread Starter
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I filed a complaint with Ebay tonight and the seller has 14 days to respond - So I guess it's just wait and see for now.
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post #15 of 26 Old 12-06-2011, 09:25 PM
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make sure your complaints focus on, "Not as described" and NOt As Pictured, as opposed to the flaws or things you dont like.
Likes can be subjective, but being completely different than pictured crosses a line.
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post #16 of 26 Old 12-06-2011, 09:44 PM
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The ads on ebay I saw all say you get your money back if not satisfied, but you pay return shipping ("Returns:14 days money back, buyer pays return shipping"). When you buy a $400-550 leather saddle new, you are almost certainly getting poor construction.

When you buy a saddle knowing you need to pay the return if not satisfied, then pay the return. IMHO.

riders choice saddle | eBay
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post #17 of 26 Old 12-06-2011, 10:05 PM Thread Starter
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Quote:
Originally Posted by bsms View Post
The ads on ebay I saw all say you get your money back if not satisfied, but you pay return shipping ("Returns:14 days money back, buyer pays return shipping"). When you buy a $400-550 leather saddle new, you are almost certainly getting poor construction.

When you buy a saddle knowing you need to pay the return if not satisfied, then pay the return. IMHO.

riders choice saddle | eBay
There is also a restocking fee as well. And I agree with what you say. But when you buy a particular saddle and they send you another, that's a horse with a different color.
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post #18 of 26 Old 12-08-2011, 04:50 PM
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If you use a credit card for PayPal you have some protection from the credit card company. Contact them immediately to advise. Be sure not to go over the time eBay allows for a dispute. Just keep after them. Good luck
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post #19 of 26 Old 01-13-2012, 04:41 PM
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I just wanted to add my thoughts, since I have two Rider's Choice saddles which I am very happy with. I am sorry that someone had a bad experience with this company - I can't imagine what happened that you received such a poorly constructed saddle from them!!! I surely hope you got your refund. I think with any company, there can be a problem from time to time, but I had such a great experience with the purchase of both of my saddles that I wouldn't hesitate to recommend them. I did purchase two of the "best" quality saddles (one of which was made for me in 4/2011), so I don't have any experience with their lesser quality models. I found the GW Crates trail saddles to be the most comfortable of any I have tried. The only thing I did not like about them was the finish underneath the gullet/horn - it isn't "pretty", just the rough ends of the leather underneath where you can't see unless you turn the saddle upside down. The leather is thick and takes some oiling to get it broken in well. For the money, the quality can't be beat.
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post #20 of 26 Old 04-20-2012, 10:15 PM
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I've used a Riders Choice saddle for the last couple years on my working cattle farm. I've used this saddle in all weather conditions and for everything from working cows to dragging calves. My saddle has held up very well and I would recommend them to anybody. I hate the OP was so dissatisfied with theirs because I love mine...especially for the price.
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