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Anyone ordered from this company before?

This is a discussion on Anyone ordered from this company before? within the Horse Tack Reviews forums, part of the Horse Tack category

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        03-01-2012, 12:23 AM
      #11
    Weanling
    Yes let me know if you get anywhere or get ahold of anyone. I assume Paypal will also be notifying them of my dispute ;) but at the very least it is VERY poor customer service, ten days in my case an dmore in yours with no contact and no reply to our attempts at contact. Unacceptable.
         
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        03-01-2012, 12:28 AM
      #12
    Trained
    Lol, mvinotime, I informed them of their poor customer service in my email today. Lol. It wasnt pretty.
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        03-01-2012, 01:06 PM
      #13
    Trained
    Just an update. I tried calling them again today. It was busy. Called back multiple times, it just rang and rang and rang.

    Called the bank and called my debit card. They checked to see if my card was ever even approved by them for the transaction. It's been nearly 3 weeks and they never even approved it. So, now that my card is cancelled, they can't pursue with the transaction. Ha! Take that "Roe Sales!"

    Mvinotime, I do hope that your able to get your money back.
         
        03-01-2012, 01:13 PM
      #14
    Yearling
    Wow you never know were a scammer will be just be careful with on line purchase I have a credit card just for that and the limit is small so if it get lost or stolen I will not hurt as much
         
        03-01-2012, 01:22 PM
      #15
    Trained
    I'm wondering if they were a legitimate company but went out of business? I just don't know. I don't want to speculate, but I certainly am not happy with them. And they won't ever get my business if they were/are legitimate company. Shame on them.

    I feel like a weight was lifted off my shoulders though since I cancelled my card.
         
        03-01-2012, 01:25 PM
      #16
    Showing
    CLa, you might also want to file a complaint with Ripoff Reports. At least warn others away from this business.
    loveduffy likes this.
         
        03-01-2012, 01:27 PM
      #17
    Yearling
    That is a great idea speed racer
         
        03-01-2012, 01:41 PM
      #18
    Ink
    Weanling
    That sucks. I've browsed through that website before but never bought anything.

    mvinotime PayPal should take care of you. They were very helpful when someone figured out my iTunes password and charged over $200 worth of songs to my account. Apple kind of gave me the runaround, but Paypal refunded every cent. I always use them now when making online purchases if the option is available. Good luck.
         
        03-01-2012, 02:44 PM
      #19
    Weanling
    Ok update for me. I got a refund this morning of the amount paid. It is odd cause it shows the refund came directly from Roe Sales? That was their response to Paypals dispute inquiry? Just a refund of the amount of item plus shipping. I'm still confused and have no idea what the deal is but at least I got my money back :) In the dispute section on my Paypal account it says refund from Roe Sales and it lists two emails, the one I had been trying sales@roeslaes.com as well as linda@rosesales.com which is interesting since CLaPorte said that was the name on the message machine??? It also lists a phone number of 815-844-6745

    Boy who knows lol
         
        03-01-2012, 02:55 PM
      #20
    Trained
    Im glad to hear you got your money back and everything came out okay for the both of us.

    Very weird about the linda email. And I tried that number multiple times with no answer. It was busy around noon today, then just rang and rang.
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