I had problems with distance depot, I imagine if you call you can get good service, I didnt wanna call and there websight was confusing, the drop down boxes didnt match the product descriptions, Baisc items in the pictures became "Highly customized" when I wanted to order. All I wanted was a red 3 piece set with orange overlays, and couldnt really get that message transmitted,
A NO RETURNS NO REFUNDS, policy was a definite deal breaker for me, especially for an online mail order business.
I found Moss rock endurance, way easier to deal with, better order form, clear email communication, better prices, and not only a satisfaction guarantee, but if you buy a new horse and soemthing doesnt fit, you can send your tack back and they will refit the parts that dont fit. I ordered my stuff las week and althought they said normaly ten days I said I was going to an endurance event on the 26th and asked pretty please ? It shipped yesterday cant wait to see it.