Chick saddlery has some the cheapest items I have ever seen. Being a stay at home mom I try to save money every chance I get. I generally shop on ebay tho. I have never bought anything on chicks yet, I do plan to in the future.
I ordered a harness from them not too long ago. Sent it right back. It was no where near what was descirbed. When I call, hoping that maybe they sent me the wrong item, I was told by customer service "we recently changed suppliers on that item & have not updated the listing". And now several months later, they still have not changed the description
I'll cruise through Chicks, but they never update their items when they're out of stock or discontinued. I've had two orders where the items ended up being out of stock and it took forever to get to my house. That's really my only gripe about them.
I got the saddle today, everything else is coming tomorrow. The saddle is beautiful, and it is very light, just 15lbs, I believe. I am sending it back, though, because the color on the internet was misleading. If you look in their website, it looks like a really pretty brown. In real life, it is a brownish red, which is also really pretty, but I really want a brown one! I will probably buy another one from them.