By far, the 3 experiences I have had with Custom Saddles have been nothing short of a nightmare. Being in California, where their supposed "flag ship" rider Stephen Peters resides, you would think should motivate them to have an edge or a leg up to perform. Well, that is most certainly not the case. Sarah from Santa Ynez area left my horse and I with a saddle that was fit far to wide which made her extremely wither sore and left me with a pubic bone being jammed into a pommel. Linda from the north was not much better. Being unmotivated to fit, size, comply with trial saddles being left, etc and still being able to be happy with a saddle on my mare that had her impinged on cranial nerve 11, has me really worred about all aspects of Custom and any sort of knowledge from them. My other option is to take it personal, which is also not impossible given the associations that we all have in common. That being farriers and vets who have done great harm to my horse as well. All Santa Ynez related, except for Linda who is apparently more committed to her brand instead of the horse. I'm still awaiting a phone call to purchase. Anyway a Wintec or a bareback pad with stirrups could be better options at this point. They say they excell at customer service....I just had no idea they excelled at such BAD customer service. Job well done Custom and their reps.....Gold Medal in YUCK!
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