I've never ordered directly from their website, but they have an eBay
account, for their overstocked items.
I got an IRH schooling helmet, and it got here very quickly. I'd say about the same time something from Dover or Schneiders would.
Their customer service is great though. I've emailed them asking questions on several items, and they've always emailed me back with very specific answers by the next day.
They give Smartpak a run for their money on customer service, IMO.
I'm not sure what their own store quality items are like, but they sell a lot of name brand stuff, so I know you're safe with that.