I've ordered from them a few times. Both times were Gatsby bridles. The first one I ordered for a horse I was leasing. I accidentally ordered horse size instead of cob so it was way too huge. It was from an ebay
auction and they exchanged it anyway and were really nice about it. That was back in 2004. I LOVED that bridle and so did the horse's owner so she bought it from me when I stopped leasing him. When I needed an every day bridle for Cinny (our black dressage bridle is a bit old so only used for shows) I bought one for him.
I think I remember shipping taking a little time, but I haven't been dissatisfied with the bridles at all. They seem to be very good quality, soft and supple after you break them in and the hardware and keepers are sturdy. I hate when you have keepers break on your bridle.
My only disappointment is they don't make them in BLACK :(