Liberty Saddles - Buyer Beware! - Page 2 - The Horse Forum

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post #11 of 101 Old 01-16-2012, 07:30 PM
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Quote:
Originally Posted by equiniphile View Post
In her original post he/she said it was an unedited video.
oops. I see that is said UN EDITED! It was seperated so my brain skipped the un I guess. I read it several times. My bad!

But still it could have been edited, since there is nothing stoping him/her from doing so.

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post #12 of 101 Old 01-17-2012, 12:15 PM
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Thanks for the review on this company's customer's service. I would never want to deal with a company that treats their customers so poorly. I hope the company realizes 100% satisfaction MEANS 100% satisfaction, not what they think you should be satisfied with. Even if the only reason you didn't like the saddle was the color, it's not up to them to determine what's important to you.
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post #13 of 101 Old 01-17-2012, 12:25 PM
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I deal in the service industry and I'd never write an email like that. Especially when your email was polite. The tone is over the top, degrading, and childlike. I do hope you get some resolution. I also understand that there are policies put in place to protect sellers, which I 100% support. But even if your claims are unfounded (which you hopefully are telling the truth or else would not have posted this) you should be reimbursed 100% and be given a discount on your next purchase due to the terrible customer service! THAT is the policy of most other suppliers. Good luck!

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post #14 of 101 Old 01-17-2012, 03:06 PM
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Quote:
Originally Posted by myhorsesonador View Post
oops. I see that is said UN EDITED! It was seperated so my brain skipped the un I guess. I read it several times. My bad!

But still it could have been edited, since there is nothing stoping him/her from doing so.
Yeah, I did the same thing the first time I read it. Still, I'd like to give him/her the benefit of the doubt.
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post #15 of 101 Old 01-20-2012, 11:43 AM Thread Starter
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Hey guys, I'm so glad to find that people are finding this post helpful. This is my very first post because I haven't felt so strongly about an issue, until this. I really, honestly wanted to raise a red flag and say, think twice before doing business here. I find that the customer service rep's own words are far more troubling than any story I could retell.

I'm not the kind of person to go out and just make up a negative experience with a company. One good thing I can say is that the saddle looked really nice for the price…
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post #16 of 101 Old 01-21-2012, 09:51 AM
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Thanks for the heads up.
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post #17 of 101 Old 01-23-2012, 07:40 PM
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Thanks for posting this. His response was pretty darn nasty - I do not have to give a dime of my hard earned money to anyone who doesn't appreciate my business.

I ordered a custom saddle from Allegany Mountain Trail Saddles and when the company received it from the saddle maker it wasn't the exact color I ordered. They were on the phone to me immediately to let me know - as it turned out I really didn't care and actually liked the color it was made in BETTER than the color I ordered. But they took $$ off and when the shipping was messed up through UPS (not their fault) UPS refunded the shipping to them and they refunded it to me. And apologized up and down and when I purchased a bridle to match gave me a discount. That is the customer service I want. I sent the saddle back to adjust the rigging and the change was cheerfully made. I would recommend them to anyone because their product is terrific and their customer service was too.

Even if there is a problem with a purchase - it makes a difference in how the company handles the issue. This guy dropped the ball!
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post #18 of 101 Old 01-26-2012, 11:51 PM
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I don't appreciate the tone of this letter from a place of business and frankly I have suffered poor customer service before and it is important to share this info with other consumers especially nowadays when money is so tight.
I too have been asked to pay a restocking fee when returning an item that was not what I ordered.
We all understand the need to pay restocking fees because we change our minds or on special order items that we decide we don't want
But if I order A and you send me B I am not obligated to pay for your mistake..
I also do not like how he excuses his error basically he says sheesh so it was the wrong size and color that's no biggie the fit is what important..then he sounds very arrogant when he reprimands the customer for being focused on what he wanted versus what the seller thought important. Excuse me when I pay my money I decide what is important.
If this is accurate I would NEVER buy from this company

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post #19 of 101 Old 06-04-2012, 02:11 PM
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Smile liberty saddles

Liberty saddles--california gals say they are the best kept secret on e-bay------check our feedback 100% since 1999,(two different sites) except 2, one was broken product from shipping and was replaced at no cost to customer. The other was a one in a thousand customer every company gets, no matter what and how they scheme, they will never be satisfied. So we will keep on doing what our other 999 customers seem to think is great for them. Thanks jj
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post #20 of 101 Old 06-04-2012, 02:26 PM
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Quote:
Originally Posted by liberty saddles View Post
Liberty saddles--california gals say they are the best kept secret on e-bay------check our feedback 100% since 1999,(two different sites) except 2, one was broken product from shipping and was replaced at no cost to customer. The other was a one in a thousand customer every company gets, no matter what and how they scheme, they will never be satisfied. So we will keep on doing what our other 999 customers seem to think is great for them. Thanks jj
Well, did you send the wrong size saddle?
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