Originally Posted by liberty saddles
Hi--Shipped the right seat size, when you measure from swell to top edge of cantle (for correct freespace) posted tree size 16 on saddle tag because you can't build a 15 or 15 1/2 seat on a 15 inch tree, SHE FAILED TO MEASURE. They picked color and gal getting the saddle turned up her nose at the color they picked on website. She never mentioned horse fit until I asked about it. Too many good customers who aren't trying to be users. You spend a week working on spcial order product and the person just sends it back without telling you before they ship it--my daughter doesn't like the color she picked. If I build it your special way, you own it. THIS IS ALL I HAVE TO SAY AND WILL NOT BE BACK. THANKS JJ
The customer is all ways right. There is a lot of people on this forum. A lot of people that know a lot of people. Word in the horse world travels fast. I will not be buying a saddle from you, nor will any one I know from now on.