Liberty Saddles - Buyer Beware! - Page 3 - The Horse Forum
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post #21 of 101 Old 06-04-2012, 02:51 PM
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evidently so, also musta been an accurate copy of the email. Id call the credit card company. Usually they can take care of stuff like this. I would expect to eat the return shipping. But not the restocking fee.
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post #22 of 101 Old 06-04-2012, 02:54 PM
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Just because the OP says the emails are uneditted does not mean the full story is told. YOu can show perfectly uneditted emails, but if you show only some of them, or omit other forms of correscepondence, then you are only showing a partial truth.

I do not have any idea what really transpired. I would agree that the email from the Liberty Saddles contact was outrageously rude. No one in business should ever use that kind of language. You never know where it will end up.

But, I just wanted to point out that only one side of the story is told, and then may be only part of one side is made available.
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post #23 of 101 Old 06-04-2012, 03:02 PM
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Quote:
Originally Posted by liberty saddles View Post
Liberty saddles--california gals say they are the best kept secret on e-bay------check our feedback 100% since 1999,(two different sites) except 2, one was broken product from shipping and was replaced at no cost to customer. The other was a one in a thousand customer every company gets, no matter what and how they scheme, they will never be satisfied. So we will keep on doing what our other 999 customers seem to think is great for them. Thanks jj
You coming here and talking about your customer satisfaction standings while neglecting to address if the claims this customer has brought against you are legit doesn't look very good, IMO.
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post #24 of 101 Old 06-04-2012, 03:05 PM
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Originally Posted by equiniphile View Post
You coming here and talking about your customer satisfaction standings while neglecting to address if the claims this customer has brought against you are legit doesn't look very good, IMO.
AGREED. And calling someone a schemer- unprofessional. Way to seal the deal, saddle company.
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post #25 of 101 Old 06-04-2012, 03:11 PM
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I agree. Not only will I not buy a saddle from LibertySaddles due to this but I will also be making this known to all the horsey people around the area. The response email was unprofessional and degrading, which IMO makes the person responding look very uneducated and defensive. This would be accurate in line with a 3rd run company. You can only be as strong as your weakest link. And unless the guy writing the email is also the one who sent the wrong color and saddle size, i'd say it's a warehouse full of morons.

Joe was correct in disputing these charges with the credit card company. I would not leave a cent of my money with this company. They are sure to be out of business soon with this type of customer service.
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post #26 of 101 Old 06-04-2012, 03:27 PM
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Hi--Shipped the right seat size, when you measure from swell to top edge of cantle (for correct freespace) posted tree size 16 on saddle tag because you can't build a 15 or 15 1/2 seat on a 15 inch tree, SHE FAILED TO MEASURE. They picked color and gal getting the saddle turned up her nose at the color they picked on website. She never mentioned horse fit until I asked about it. Too many good customers who aren't trying to be users. You spend a week working on spcial order product and the person just sends it back without telling you before they ship it--my daughter doesn't like the color she picked. If I build it your special way, you own it. THIS IS ALL I HAVE TO SAY AND WILL NOT BE BACK. THANKS JJ
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post #27 of 101 Old 06-04-2012, 03:30 PM
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Thank you liberty. Thus far, both your responses have been immature and unprofessional. You are only validating everyones current impression.
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post #28 of 101 Old 06-04-2012, 03:31 PM
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Again, if you want the full picture and are going to judge this entire enterprise, then look at more than just one posting of some ugly emails.
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post #29 of 101 Old 06-04-2012, 03:33 PM
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Quote:
Originally Posted by liberty saddles View Post
Hi--Shipped the right seat size, when you measure from swell to top edge of cantle (for correct freespace) posted tree size 16 on saddle tag because you can't build a 15 or 15 1/2 seat on a 15 inch tree, SHE FAILED TO MEASURE. They picked color and gal getting the saddle turned up her nose at the color they picked on website. She never mentioned horse fit until I asked about it. Too many good customers who aren't trying to be users. You spend a week working on spcial order product and the person just sends it back without telling you before they ship it--my daughter doesn't like the color she picked. If I build it your special way, you own it. THIS IS ALL I HAVE TO SAY AND WILL NOT BE BACK. THANKS JJ
The customer is all ways right. There is a lot of people on this forum. A lot of people that know a lot of people. Word in the horse world travels fast. I will not be buying a saddle from you, nor will any one I know from now on.
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My name is now my horses on a dor not my horse sonador
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post #30 of 101 Old 06-04-2012, 03:38 PM
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tiny, I don't see the justice in defending this company. You can see from the responses that her email was accurate. Not to mention, the email she originally sent them was very polite. Had they responded telling her how to measure the saddle and apologized but explained that color can vary from computer to computer, this would be an entirely different post. She had every right to discuss her concerns as a customer. The company though, does not have any right to treat said customer in this manner. I would NEVER do business with a place with such low life employees.

I work in a service industry... full of customers who are usually the problem in what causes them to call us. I would NEVER degrade someone like that. If this guy JJ was one of my employees, he would be fired for such a lack of etiquette and customer service skills.
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