The back of the saddle is lifted? Might be perfect, might not be. There is a saddle pad on it.
Liberty- you are obviously missing the point. The point wasnt even the wrong color, or the wrong saddle size- IT IS YOUR CUSTOMER SERVICE. Had you taken the time to say "We do believe the saddle to be of the correct size, please measure by doing x,y,z" or something like "I do apologize that you are not happy with the color of the saddle. Due to the varying resolution from computer to computer, there is no way to guarantee the color will be to every customer's liking. We will happily exchange the item for a different color at $____ due to the fact we like to make our customers happy..."
In no way does a picture or incorrect measuring allow any professional to act like a bafoon. Since you are obviously going to continue to miss the point, you will most likely not succeed as a company. If you'd like to take heed to a professional response and a polite way of doing business, please see above!