How bizarre I just did a quick google search and on other forums "libertysaddles" has replied to customer service complaints in an equally immature manner. It's at that point where I really wouldn't care whether the OP was right or wrong, its the response from liberty saddles that is deplorable.
I work in the service industry and I've had people throw food at my face and say horrible things to me (like go back to school to get a "real job" -not knowing the fact that I have a college degree and make a good living thank you very much)
You have to bite your tongue because guess what ... you are representing a company and its only that company that will suffer. I know first hand how stressful it can be but to be so malicious over fairly polite emails is ridiculous.