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Liberty Saddles - Buyer Beware!

This is a discussion on Liberty Saddles - Buyer Beware! within the Horse Tack Reviews forums, part of the Horse Tack category
  • Liberty southern saddle
  • ANYONE RECOMMEND SOUTHERN TRAILS SADDLES

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    06-04-2012, 05:41 PM
  #61
Super Moderator
Quote:
Originally Posted by katbalu    
have any pictures of your saddles? Id like to see them if you do! I love seeing saddles!
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    06-04-2012, 05:46 PM
  #62
Trained
Quote:
Originally Posted by Allison Finch    
...Instead, you threatened the Moderation team with a lawsuit and posted very negative posts here. It has only served your business poorly, IMHO...

Until today, I took this thread with a big grain of salt. I've met too many customers to believe the customer is always right. However, at this point, I wouldn't take a saddle from them for free...

UNLESS there was evidence that liberty saddles is a fake account set up by a competitor trying to ruin the REAL Liberty Saddles...

Also, if a saddle sat on my horse like this, "perfect fitting saddle" are NOT the words that would come to my mind - although I would want to see some other angles close up before making up my mind.

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    06-04-2012, 05:51 PM
  #63
Banned
SOUTHERN TRAILS---Riders come to us for a great deal on the best saddle made. I don't have time to nursemaid someone because they didn't get their own way. I offered her what she wanted and then she changed her mind and started this stupid fight. If I was greedy I could be charging 1400 hundred or more for our saddles. I never gave a thought to posting on this website until I saw where she made it personal by posting my name and bringing attention to me. I treat everyone fair unless they make it personal. This whole deal is based on intent to shop free. I found out many years ago a--customer is NOT always right he is just always a customer her or there...
     
    06-04-2012, 05:52 PM
  #64
Super Moderator
Quote:
Originally Posted by bsms    

UNLESS there was evidence that liberty saddles is a fake account set up by a competitor trying to ruin the REAL Liberty Saddles...


That can happen, but when he posted the Email, that kinda proves he is really from Liberty, but it still could be a fake, I just can't imagine a competitor being that devious.
Most Saddle Makers are respectful of each other, I will even send a potential customer to a competitor if I do not have what they are looking for.

.


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    06-04-2012, 05:56 PM
  #65
Banned
BSMS---You missed the point--anyone who saddles their horse with saddle bars sitting on muscle behind the shoulder needs help.
     
    06-04-2012, 05:59 PM
  #66
Foal
Quote:
Originally Posted by SouthernTrailsGA    
That can happen, but when he posted the Email, that kinda proves he is really from Liberty, but it still could be a fake, I just can't imagine a competitor being that devious.
Most Saddle Makers are respectful of each other, I will even send a potential customer to a competitor if I do not have what they are looking for.

.

.
Betcha won't be sending them to Liberty. ;). I will take a gander at your saddles as well.
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    06-04-2012, 06:02 PM
  #67
Super Moderator
Quote:
Originally Posted by liberty saddles    
SOUTHERN TRAILS---Riders come to us for a great deal on the best saddle made. I don't have time to nursemaid someone because they didn't get their own way. I offered her what she wanted and then she changed her mind and started this stupid fight. If I was greedy I could be charging 1400 hundred or more for our saddles. I never gave a thought to posting on this website until I saw where she made it personal by posting my name and bringing attention to me. I treat everyone fair unless they make it personal. This whole deal is based on intent to shop free. I found out many years ago a--customer is NOT always right he is just always a customer her or there...
Sometimes it is better to eat the saddle at 100% than to fight.

I think it is wrong to start calling people names :)


.
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    06-04-2012, 06:06 PM
  #68
Banned
Chafed thigh---hey let up the guy sold saddle on e-bay and made 200
     
    06-04-2012, 06:12 PM
  #69
Banned
Bsms--i hope your horse understands all the bs you are telling him with all your rhythm and balence and fluid flow with a saddle placed where this one is, it only means pain for the horse. Don't dish it out if you are not ready to eat.
     
    06-04-2012, 06:14 PM
  #70
Trained
SouthernTrailsGA, I agree the odds of it being a fake poster are slim. Very slim. The moderators here are not perfect, but they aren't idiots either. At this pint, I'm convinced the poster is for real...although so over the top that I still find it hard to believe it isn't some guy pounding down beers and laughing as he posts.

Your posts are an example of how someone on the Internet can build trust and confidence. I don't know if finances will allow it, but I'd like to buy another western saddle next year. If so, Southern Trails Saddle will be my first stop. Not my ONLY stop, but my first.

Liberty saddles? If I ever hear their name mentioned, I'll recommend any prospective buyers run away. With Internet shopping for saddles, trust and the ability to return (and to agree in advance on any acceptable costs for return) are critical. The customer is buying in advance a product that may or may not be usable to him. 4 of my 5 saddles were bought over the Internet. In one case, I returned an Aussie-style saddle to have it adjusted a little narrower. I paid the shipping to Colorado, the company resized it and shipped it back at their expense - as promised. We were both happy, and I've recommended the company to others on HF.

But it is hard to imagine a bigger public relation disaster than this thread. Wow!
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Tags
customer service, gaited, liberty, saddle

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