You say you don't care about her money, so why are you charging her and insisting that she pays? If you truly didn't care about the money, this whole situation never would have happened. You have horrid business ethics if you think there is nothing wrong in how you compose yourself with your customers. Also, just a tip, you would look more professional if you utilized correct grammar.
Liberty leather builds one of the only saddles you can buy and ride 2 years and sell for what you paid for it and buy a new one. Will not bother you no more---hope you had as much fun as I did--thanks jj look at the bright side---i don't get ulcers, I give them
my motto is my way or the highway so you wouldnt fit in well with your attitude. And the grocery expert, stay where you are, you seem to be qualified for that type of work. I have been doing horses since most of you were wearing 3 corner pants. I only care about the horses comfort, I don't even care about your money. The only reason I offer premium saddles is to make more horses comfy. You order a saddle and then try to get into my pocket that is an entirley different situation. That's All and if you can't take it don't be handing it out. This dog still hunts.
I can't beleive any one who calls them self a professional would write somthing like this.
And I hate to burst your bubble, but if the horses comfort is your primary concern, why would you ruin your own reputation by portraying your self as an ignorant, arrogant, unprofessional company that has terrible customer service and attemps to publicly humiliate the customers who disagree? You could have convinced many people here that the OP was wrong by replying differently, but you chose to solidify her claims.
Bsms--i hope your horse understands all the bs you are telling him with all your rhythm and balence and fluid flow with a saddle placed where this one is, it only means pain for the horse. Don't dish it out if you are not ready to eat.
My horses are doing fine. And I suspect my knowledge of saddle fit is at least as good as your knowledge of spelling.
It seems you posted the picture as an example of a great fitting saddle that was placed in the wrong spot. Maybe it is, maybe not. That is one of the reasons I would want more photos. But I couldn't get my Circle Y to look like that on my horses regardless. It just won't go there.
The saddle doesn't fit my daughter, although she insists on riding with it. But that is where it goes on Trooper. When the cinch came loose once, she was still trotting him around with no idea the cinch was hanging 2 inches below Trooper. Why? Because the saddle fits Trooper.
In saddle fit and riding, gravity is your friend when things are right. When things are not right, it is a ferocious enemy...
All you would have to do is click like this thread on facebook and it would really spread like wildfire. I have always said. I would pay more for good customer service. I would not take a free saddle with an attitude like that! And NO, I do not think the customer is always right, but deserves to be treated better than this! If not good customer service, how about just self respect?? I have more respect for myself than to present myself in such a poor manner.