I adoreeeee Sunset halters. I have a halter from them and I was also one of their "monthly contest" winners so I have the winnings from that - weighted roping reins, my choice of length+color.
They are the best to work with. When I ordered my halter, I ordered one style of halter in a particular color. The halter I received was the right style of halter but the wrong color. After receiving the halter, I realized that style I had ordered was made of stiffer rope than I really wanted but the major problem was the color.
I emailed them asking to switch out colors and they very willingly took the halter back AND paid the return shipping for it. After they had received it, in an email I mentioned about the stiffness of the rope and offered to pay more for the style I truly wanted (the rope I wanted was maybe $4 more expensive than the halter I had ordered). They refused to let me pay more, made me the halter I wanted, out of the rope I wanted+the color I wanted, AND shipped it back to me for free.
I don't think they made a penny in that transaction but they never got at all upset and were putting my halter needs first.
Also, I still regularly use those reins and that halter. I've had them for about 2 years and neither item is showing any fading/signs of wear. Though a little dirtier than they were when I got them, they could be nearly brand new if you didn't know.
Alltogether, probably the best online company I've ever had the PLEASURE of doing business with.
ETA- Pictures! How could I forget! you actually ASKED for them!