Join Date: Feb 2012
Location: Alberta, Canada
Reveiw on Justin Western Boots
I bought a pair in town . I dont know how wise it is to mention the store I bought them at, but the after sale service and general customer service of the manager was terrible, to say the least.
when I bought them and i was assured they were good quality and would last. I liked the looks and the fit was good. Before this I've always had english boots, but I decided to give them a try.
Within 1 week I noticed a bit of pilling on the internal lining.
By three weeks the lining had disintigrated completely.
At slightly over 4 weeks I was able to make it in to the shop. I assumed(I sell high end hiking foot wear at a specialty outdoor shop and process warranties) that after only a month the shop would stand behind their product. Wrong. The manager was rude, even telling me If I had just bought a more expensive pair she would repair them for me, but as these were only $100+ there was nothing she would do, among other things. She ended up giving me a number for her shops head office. They did not return messages or emails.
So in short, the product is poor quality, the shop that sells it does not stand behind their product, the manager has no customer service skills, and Justin Boots its self does not back up their product. I will not be purchasing anything from them again.