Reveiw on Justin Western Boots - The Horse Forum

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post #1 of 28 Old 09-18-2012, 10:49 AM Thread Starter
Green Broke
 
Join Date: Feb 2012
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Reveiw on Justin Western Boots

I bought a pair in town . I don't know how wise it is to mention the store I bought them at, but the after sale service and general customer service of the manager was terrible, to say the least.


When I bought them and I was assured they were good quality and would last. I liked the looks and the fit was good. Before this I've always had english boots, but I decided to give them a try.

Within 1 week I noticed a bit of pilling on the internal lining.
By three weeks the lining had disintigrated completely.
At slightly over 4 weeks I was able to make it in to the shop. I assumed(I sell high end hiking foot wear at a specialty outdoor shop and process warranties) that after only a month the shop would stand behind their product. Wrong. The manager was rude, even telling me If I had just bought a more expensive pair she would repair them for me, but as these were only $100+ there was nothing she would do, among other things. She ended up giving me a number for her shops head office. They did not return messages or emails.

So in short, the product is poor quality, the shop that sells it does not stand behind their product, the manager has no customer service skills, and Justin Boots its self does not back up their product. I will not be purchasing anything from them again.
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post #2 of 28 Old 09-18-2012, 10:54 AM
Green Broke
 
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Hmm I've had pairs of Justin boots and they last forever. Perhaps you just got a bad pair, but the store still should have stood behind their product or at least helped you communicate with the company.

I do wonder what lining you are talking about? I've never had lined western boots that I'm aware of.
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post #3 of 28 Old 09-18-2012, 11:30 AM
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I'm also wondering what lining you mean. Do you mean the inside of the sole of the shoe? I love my Justins, I actually just bought myself a new pair for my birthday. :)
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post #4 of 28 Old 09-18-2012, 12:24 PM Thread Starter
Green Broke
 
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The model I bought has some black fabric lining on the lower portion of the boot and a heel cup. The lining fell appart and the heel cup appears to be cardboard, so it fell appart as well, rendering them unwearble in a month
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post #5 of 28 Old 09-18-2012, 12:36 PM
Green Broke
 
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Hmm, any lining of any shoe I have ever owned has never lasted more than a few weeks, I think it has to do with the socks I wear or something. But I also have never seen a lining in only the lower half? At least not that I am aware of, I'm known to not be the most observant so perhaps I missed it. The pair I currently have, I have owned for over 10 years. I had to get some inserts because I wore the bottom of the inside to shreds.

Can you take a picture? I'm really curious. Did you call the company directly or did the store you bought them from supposedly contact them?
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post #6 of 28 Old 09-18-2012, 12:49 PM Thread Starter
Green Broke
 
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I will take a picture when I get home. The store told me they only had a 30 day warranty, and to contact their head office if I had questions. I did, but they would not respond to phone messages or emails. I was told by the store that Justin doesn't deal directly with customers, and their warranty was only 30 day as well. I was really frustrated, so I contacted Justin today directly by email. We'll have to see if anything comes of it.
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post #7 of 28 Old 09-18-2012, 01:01 PM
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gee.. The justins that I have had were good.. But one pair the lining on the inside is like coming off.. it is really fusterating.. expscially when my dad says he wont buy me a new pair because "i ruined" them.. maybe Ill have to show him this thread!

http://www.horseforum.com/member-journals/sunnys-thread-160521/ << read about Sunny and I. Our journey
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post #8 of 28 Old 09-18-2012, 01:03 PM
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WAIT.. I have to take that back! JUSTINS>> ARE GREAT>> IMO.. lol the pair that the lining is coming out.. is ariats I think.. and I got them a while ago.. gee.. I should've looked at my boots first lol... I LOVE justins.. and ariats..

http://www.horseforum.com/member-journals/sunnys-thread-160521/ << read about Sunny and I. Our journey
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post #9 of 28 Old 09-18-2012, 05:39 PM
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Eh I got 9 months of wear out of mine and that's wearing them hard. The sole began coming off and had a hole in the bottom between the boot and rubber sole. I just switched back to my ariats yesterday finally, after walking through wet grass and my foot getting wet..
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post #10 of 28 Old 09-18-2012, 05:48 PM
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I really like the Justin boots...I prefer Ariats of course, but I like Justin too. My complaint is that they fit 1/2 size big for me, so instead of an 8 I wear a 7 1/2.
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Pssh.I didn't pick up the wrong lead
It's called a counter canter...
...A very advanced maneuver.
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