Join Date: Feb 2012
Location: The Bluegrass State
How often do you ask tack store employees advice on a specific product? (EX:"How well does this work?")
Not very often. If I know someone who works at the store, I'll ask them. I might ask if they've used it on their horses before, if I'm really curious about the product, or if it's really expensive, but that's about it.
How often do you ask a tack store advice on a particular equine situation you are in? ( EX:"What would you buy if your horse did this?"
Never. They will likely sell me the most expensive thing, and even if they didn't, I heavily doubt they are veternarians or in any way educated enough to tell me how to treat/handle my horse's problems.
Do you value the advise employees give you when asked? (Do you take their advice)
Depends on how the employee comes off. If they seem personal, and on a same-level basis, definitely!! If they just act like sales people, and try to sell me something (especially if it's costly) then likely not.
Do you expect the employees to be well versed on the products?
Not necessarilly. They are there to work the cash register and show people where things are, not really sell/know the products.
Would you be willing to travel farther or pay more for products if the you considered the staff to be friendly and extremely helpful?
Hmm. More than likely. Let's say something is 200 dollars. If the staff seems standoffish, and barely helps at all, I may not buy the product just so I don't fund their hatred - in fact, I might drive to a friendlier tack store and buy the same product for 25 dollars more, just because I'd rather fund someone who was caring and helpful. So yes, I would. Now, I won't buy something pricey JUST because they are nice. I have to actually want/need the product to begin with :p.
~ When I Die, Remember Me By My Horses ~
* Because They Are Responsible *
.: For Letting Me Live :. (c) xJumperx