Boot Barn

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Boot Barn

This is a discussion on Boot Barn within the Horse Talk forums, part of the Keeping and Caring for Horses category
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    10-25-2012, 10:32 AM
Boot Barn

Anyone here placed an order with Boot Barn?

I placed an order last Friday. After attempting to get my email coupon code to work, I finally gave up and placed the order. I ordered work boots for my bro... he's just doesn't have the $$$ right now to buy new boots and his feet are LITERALLY sticking out of his work boots.. so dangerous!

Anyway, almost a week has gone by and the order is still marked "preparing to ship." I attempted to call this morning three times... held for a short time and then was transferred to a generic voicemail.

Called them up a fourth time... held for 20 minutes. It was ridiculous. It would tell me my estimated wait time was 17 minutes... then five minutes would go by and my estimated wait time was STILL 17 minutes. At one point, it asked if I wanted to leave a message or continue to hold... I chose continue to hold. After about 10 more minutes, I was automatically transferred to the generic voicemail again.


Anyone else have problems with this company? Looks like I'll be getting my $200 Tony Lamas elsewhere.
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    10-25-2012, 10:59 AM
Never heard of them, sorry. I can understand your frustration though
    10-25-2012, 11:03 AM
Originally Posted by wetrain17    
Never heard of them, sorry. I can understand your frustration though
My cousin just got a pair of Ariat Fatbabys from them, otherwise I wouldn't have heard of them, either.

She didn't report any issues, although I didn't specifically ask.
    10-25-2012, 11:14 AM
You can always try calling again.
    10-25-2012, 11:39 AM
I did leave a voicemail this morning... calling again now. :(
    10-25-2012, 11:42 AM
Good luck
    10-25-2012, 11:47 AM
You don't by chance live near an actual Boot Barn you can go talk to in person do you? Maybe you could call a store instead of the online help number and explain your experience/situation?

I've purchased boots and a few other things from them in person recently and always have had great customer service. I've never tried online though.
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    10-25-2012, 12:02 PM
I don't live near any store. :(

I finally did get through after another 15 minutes of holding. She offered no apology or explanation for either the coupon code issue or the fact that the boots hadn't been shipped. She said it can take from 6-16 business days to receive the item with the free shipping option. I told her I understood that, but it hadn't even been SHIPPED yet. She said something about drop shipping and also had no way of checking whether or not it had been shipped.

I told her to cancel my order. She said she would "if they hadn't shipped it yet." I told her I certainly would never order from them again. STILL no apology. Just a "have a nice day."

I found the boots from another retailer and paid for quick shipping... ended up being the same price as it would've been from Boot Barn.

Hopefully my order hasn't shipped yet... don't really want to have to deal with returning the darn things.
    10-25-2012, 12:11 PM
I have to admit I am Customer Service's worst nightmare. I'm one of those who demand talking to a manager and request a copy of the conversation. You'd be amazed how quickly things turn in your favor when you have a copy of the coversation.
    10-25-2012, 12:15 PM
Originally Posted by wetrain17    
I have to admit I am Customer Service's worst nightmare. I'm one of those who demand talking to a manager and request a copy of the conversation. You'd be amazed how quickly things turn in your favor when you have a copy of the coversation.
I was surprised that I started the conversation politely because by the time I got through to a real live person I was POed.

I never thought to ask for a manager... usually I do. Oh well.

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