01-23-2014, 08:58 PM
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The only reason any vet I know wouldn't show would be due to an emergency and I would always expect (and receive) a phone call with an apology and an offer to reschedule asap. Emergencies are a completely understandable and imo acceptable excuse for "sorry I can't make it, colic, I'll call you in the morning, maybe I can come out tomorrow" (or I will be there once I'm done here) type of thing. I would be very straightforward with this vet that you enjoy working with him and the work he does but he needs to be there for you to actually work with him. No "no shows", or lateness without good reason, the ability to schedule and keep appointments (pretty basic?) in a timely fashion (according to availability of course) and ability to reach him in between appointments for follow up advice, test results, etc. Not acceptable, if he wants your business he needs to run a business.
My vet is extremely busy and works for many top level show barns with lots of horses in a very large region. I have 4 horses in my backyard, not her top priority. She is always on time or early (honestly not even something I expect from a vet!) good to work with, schedules us in when she can (sometimes a wait for say, shots, but understandable, will always fit us in for something more urgent, and if I have an emergency I know if there is any realistic way for her to be there (sometimes she's hours away) she will be). Always keeps her appointments and IF she can't calls and reschedules immediately. I know any blood work or test results will be called in asap and *if* not we can call her (or for any other reason) and she will return calls within a day or two depending on urgency. She has an office she checks when she can and she also has a pager and cell. That to me is an example of an extremely busy high end vet that probably has a lot of other, more important, things to do that still makes if feel like she values your business and cares about your animals. I love my vet!
I don't want someone to take my money that will blow me off. Stuff happens but sounds like it's a regular thing here.
I remember running late to an appointment with my small animal vet and called to check if that was an issue. She said the appointment after me was an euthanasia and that there was no way she would ask them to wait since it was a hard enough appointment to make in the first place. I thanked her and rescheduled, and thought "what a good vet she is". This is a similar situation, he KNOWS what this visit means to you and has blown you off several times. Not OK.