Join Date: Oct 2009
Location: Just south of sanity
How long had you known that your mother made the appointment for noon?
You say you knew you couldn't make it at 12:00, so why didn't you call and reschedule immediately after you found out the time? I find it hard to believe that you didn't know the time more than a few hours before the farrier was scheduled to come out.
I also find it hard to believe that your mother refused to give you the farrier's information. If that's true, then y'all have a lot more problems than just missing a farrier appointment. Passive aggressive much?
Good farriers don't make same day appointments anyway, because they're usually booked solid for at least 2 to 3 weeks ahead of time. I have to book my next appointment right after I have my boys' feet done, or I may not get a slot as soon as I'd like.
A farrier is a professional, and needs to be treated as one. He probably had other horses booked between 12:30 and 1:00, and if he'd waited for you it would have inconvenienced his other customers.
He also didn't make the appointment with the BO, he made it with you. It's not his responsibility to try and run down his absentee customer. If the customer is running late it's their responsibility to call him, not the other way around.
Sorry, but I don't see the farrier as being at fault here. He did everything right, including being on time. You and your mother dropped the ball big time. You'll be lucky if he even accepts another appointment date from you.
Last edited by Speed Racer; 06-03-2010 at 10:26 AM.