Dishonest customer service reps, websight isnt updated. Out of stock and back ordered items not disclosed until the package arrives with out the items you expect. Emails telling you your order has shipped, but they don't tell you what has or hasnt shipped. And again you don't find out till it gets there. Reps telling you it will go out on "X" day only to find out they were lying.
Reps blaming a faceless nameless "They" for any issues you have.
Search Chicks saddelry and you'll see alot of other forum members have the same issues.
Just to many good places to shop. I go between horse.com and jeffers for general ranch and horse stuff, and horseloverz for the higher end nicer items. I am really liking them.
I've ordered a few things from Chicks, mostly grooming supplies and sometimes bits (if they look good) as their leather tack is generally not real good quality. I've not had a problem with them but I've known quite a few people who did.