In my experience, both Horseloverz and Chick's tend to take FOREVER to ship orders out. One time I ordered a bit from Chick's and it took them two weeks to send it.
Chick's also once sent me an item that was not what had been described on their site. I called them and they sent me a return label, took it back and refunded me.
The one time I used Smartpak's online tack shop, their computer decided to cancel both my orders. I called them, and the rep told me she'd reinstated the orders. A week passes, nothing comes, I call again. Turned out the rep I'd spoken to the first time hadn't done anything, and the orders remained deleted. So I had rep #2 reinstate them, and they were sent out, but they forgot one of the items I'd ordered. In the end it was straightened out, but it left an odd taste.
Equestrian Collections charged my card full price on a sale item. Reps were cooperative, and the shipment came within a few days.
Have had good experiences with Stateline, Horse.com, Schneiders, Valley Vet... there are others, but I'm blanking.
As far as I can understand, Horse.com and Stateline are the same outfit. Am I correct?
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