Was I right to get involved? - The Horse Forum

View Poll Results: Was I right to get involved
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post #1 of 11 Old 07-27-2008, 10:19 AM Thread Starter
Weanling
 
Join Date: Apr 2007
Posts: 374
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Was I right to get involved?

There was supposed to be a local horse show this morning, unfortunately it was canceled. My barn didn't receive notification until 6:30PM. Of course by that time all the horses were ready. Later that night someone asked me to go to the show's website and tell them that they should notify people earlier about a cancellation. So I emailed the president of the club and gave them the information I was given.

This morning I received a very angry email. She denied saying she'd call us at noon. She ranted about how she has a life and a job. Then she went on about how difficult it is to be president and if I thought I could do a better job then I should be president.

So I apologized because I hate making people upset because it makes me upset. She accepted it and told me she'd been receiving angry phone calls all day. But I still regret doing it.
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post #2 of 11 Old 07-27-2008, 10:56 AM
Yearling
 
Join Date: Jun 2008
Location: South Wales
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The club president was out of line. No doubt a lot of people had been getting on at her, blah blah blah, but as long as you were polite, her behaviour was uncalled for. There was no need for you to apologise - 6:30pm is far too late to notify people of a cancellation, and if she did ring at 12pm and not get an answer, she should have continued trying at half twelve, one o'clock, half one, and so on.

If you believe everything you read, better not read.
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post #3 of 11 Old 07-27-2008, 11:12 AM
Green Broke
 
Join Date: May 2008
Posts: 3,172
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she was not right to do that - - at all!

Besides, doesn't she have a whole slew of other board members that should have helped call?? Seems like other barns were not notified unti late also...

As the saying goes "don't shoot the messenger" - - I would have written the same email...sounds like the President is going through a bit much at this time and decided to take it all out on you.

I betcha next time they'll have a better system in place, though!

kickshaw
Justin (qh/tb)
Boo (asb)
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post #4 of 11 Old 07-27-2008, 11:52 AM
Showing
 
Join Date: Feb 2008
Posts: 12,195
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Unless the wording in your email was rude or mean, it very unprofessional on her part to be aggressive towards you regardless of what was going on on her end.

She put herself in that position as president so she has no one but herself to blame if it's to difficult. After canceling the show she should have been expecting people calling her back and in your case email.It was big on your part for sending an apology.

Nothing you did was wrong and she should have been professional with you EVEN if you had contacted her in an angry manner. It's all about professionalism towards you customers.
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post #5 of 11 Old 07-27-2008, 02:34 PM
Foal
 
Join Date: Jul 2008
Location: California
Posts: 21
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She is the club manager- Part of her job is taking the heat for mistakes made.

You were not out of line, she was.

She is probably just really stressed from all the complaints and snapped just a tad bit.
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post #6 of 11 Old 07-27-2008, 02:43 PM
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Green Broke
 
Join Date: Jul 2008
Location: South of No-where
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She was out of line with that type of response.

However, I wonder why the person who asked you to contact her didn't do it themselves? I've learned in life not to contact people for others over things like this unless they have a really valid reason for not doing it themselves. Usually they don't do it because they know the response they will get and thus want to pass it on to someone else.
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post #7 of 11 Old 07-27-2008, 08:47 PM
Foal
 
Join Date: Jul 2008
Location: New York
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She seems very unprofessional. I don't think you were wrong at all!

~Dressage~
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post #8 of 11 Old 07-28-2008, 06:24 AM
Weanling
 
Join Date: Jul 2008
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The Prez should have kept her cool, but I'll bet ya dollars to donuts there were some very nasty calls to her before you rang.

The question I have is why was the show cancelled? It would have to be something "important" if it was cancelled that late. If it was at a local riding center, the center lost the revenue of the show and what would have been scheduled lessons.
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post #9 of 11 Old 07-28-2008, 10:28 AM
Weanling
 
Join Date: Jul 2008
Location: Las Vegas, NV
Posts: 282
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I would have to question the reasoning behind the short notice of cancellation myself.
I don't know how the email was worded or how many calls the president received but it sounded like a lot of concerned indivisuals wanting answers that the President should have provided and expected to receive on a short notice like this.
Gaited07 is offline  
post #10 of 11 Old 07-28-2008, 04:43 PM
Foal
 
Join Date: Jul 2008
Posts: 96
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a cancellation at 6.30pm would be welcomed here. We're notified by the shows website by 6.30am the day of the show, here. Out of every show I go to, there's only 2 that make decisions the night before...and then not usually unti 8.30pm
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