Anyway, the buyer emails me and phones me complaining that Mack is at least 30 and has no teeth. Well that is news to me. I bought him 4 years ago and he was represented to me as 17 so he is now 21. I just had his teeth floated 5 months ago and he had teeth then. She says she may want her money back. Well the contract is rock solid. She bought Mack "as-is". She did not get a PPE.
Today, I get an email from her that she had Mack put down!!! Supposedly, Mack had a colic and wouldn't drink and went downhill fast. OMG! What? I am so upset. I called my wife and she said, we can't keep all the money. We have to give some sort of a refund, right? What is the right thing to do? Is this a scam. Is Mack dead or are they just pulling our heartstrings to make us feel like we owe them a refund? What to do?