Incompetent Employees :( - The Horse Forum

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post #1 of 18 Old 05-13-2010, 12:02 PM Thread Starter
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Angry Incompetent Employees :(

UGH, seriously?!

There are no places in my area that wash horse blankets or anything like that, except the dry cleaners, and they don't really like seeing me come in with blankets full of hair. My boyfriend works for a company that does insurance claims, and part of what they do is take clothing/fabric from houses which have been smoke/flood damaged, etc, and they have special expensive washing machines that clean everything up.

Two weeks before I came home from school to start my summer of riding (I go to school across the country) my boyfriend asked me if I wanted him to take all my blankets and have them washed. Of course I was like SURE! He picked up 2 sheets (one light sheet + one beautiful show sheet), three western blankets from my show days which I was planning on selling, all my cottons for under bandages, two baby pads, and my close contact whither relief show pad that I had custom made & embroidered, that I bought with my jumping saddle.

WELL, the ladies who wash clothes for a living threw EVERYTHING in the same washer, including the burgundy & red western blankets. They ruined EVERYTHING except one sheet (the light one). All of my white stuff (baby pads, cottons) are pink, the saddle blankets bled out color onto themselves (they had white sections) and they somehow turned my expensive show sheet PURPLE. Honestly, I could probably live with all this, but when the ladies called to tell us they were done washing everything, they left a message for us that was like "hahahaha! Hope your girlfriend and her horse like pink! Cause they're going to be wearing a lot of it!"

Well I sucked it up over the pink issue, but when I picked up all my blankets, my custom cut english show pad that fits my hard to fit close contact saddle is MISSING. And no one knows where it is, and these women just consider everything a big joke and are like "oh well, buy a new one."

Ugh! Seriously, if you do something for a LIVING, you should know not to put reds in with whites, and if you screw up this bad you should at least be nice about it, you don't have to laugh in my face that you just wrecked $300+ worth of stuff!

If you read this.. bless you.

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post #2 of 18 Old 05-13-2010, 12:16 PM
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I have run into this myself with cleaners not knowing how to clean my horsie things even when I leave written directions. Alas...I now take everything to a coin op that has one of those GIGANTIC washers and do it myself :(
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post #3 of 18 Old 05-13-2010, 12:24 PM
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It totally sucks that they ruined your things and lost your expensive pad, but as I was reading your post all I could think was, "Why didn't she just take her stuff to a laundromat and do it herself?"

Unless I need something repaired, I won't let an outsider handle it.
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post #4 of 18 Old 05-13-2010, 12:28 PM
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Wow, again the magical word "ignorance" is prominent. I'm sorry it happened to you, take 'em to court X!D
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post #5 of 18 Old 05-13-2010, 01:30 PM
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I would go to the manager of the company. They ruined your stuff and didn't even apologise, I'd be pissed. They wouldnt be through hearing from me for a while.

When In Doubt Let Your Horse Do The Thinkin
Quote:
Originally Posted by spookychick13
What Lone said.
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post #6 of 18 Old 05-13-2010, 02:21 PM Thread Starter
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Quote:
Originally Posted by Speed Racer View Post
It totally sucks that they ruined your things and lost your expensive pad, but as I was reading your post all I could think was, "Why didn't she just take her stuff to a laundromat and do it herself?"

Unless I need something repaired, I won't let an outsider handle it.
I probably would of, but the only laudromat in my small town basically has my picture posted with a "DON'T LET HER IN" sign! They don't appreciate my horse hair everywhere even though I've told them I have no problem cleaning the machines after I use them. As well, if you read my post, I was across the country at the time, and my boyfriend offered to have my things cleaned by people who are professional fabric cleaners, who deal with extreme dirt situations (soot, flood damage, muck, etc.) His gesture was nice and I saw no problem having professionals do it.

Quote:
Originally Posted by Lonestar22 View Post
I would go to the manager of the company. They ruined your stuff and didn't even apologise, I'd be pissed. They wouldnt be through hearing from me for a while.
I definitely would do this, but they did it for free.. Isn't there a quote along the lines of "don't complain about free lunch" or something? I know if I had paid to have it done, I would be like listen, I gave you $x amount of money and you wrecked everything. But I'm kind of in a position where I can't say that.
You get what you pay for, and I got screwed

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post #7 of 18 Old 05-13-2010, 04:55 PM
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That really sucks! It's unfortunate that you can't do anything about it, since they did it for free. I would be so mad about the lost pad, you should ask them to keep an eye out for it.
I am so glad we have places here that specialize in equine laundry.
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post #8 of 18 Old 05-13-2010, 05:51 PM
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Sorry. That sucks. Yes, if this was a freebie, I don't think you have a lot of recourse.


Quote:
but the only laudromat in my small town basically has my picture posted with a "DON'T LET HER IN"


This made me laugh, it's like that in my area too. The closest local laundromat has big signs up in the windows that say "NO Horse blankets!" (They at least keep the photos of the notorious horse women under the counter.)

My solution is to hang my stuff on a fence and use the low setting on the power washer to clean them.


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post #9 of 18 Old 05-13-2010, 06:10 PM
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Quote:
Originally Posted by maura View Post
My solution is to hang my stuff on a fence and use the low setting on the power washer to clean them.
Same here! I'm sure the neighbors just love it....the property my horse lives on backs up to a residential housing tract, the variety with an HOA that prohibits hanging laundry, measures the length of your grass and so forth and there we are, hanging a bazillion blankets, pads, polo wraps all over the fences to wash/dry!
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post #10 of 18 Old 05-13-2010, 07:07 PM Thread Starter
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Quote:
Originally Posted by maura View Post

My solution is to hang my stuff on a fence and use the low setting on the power washer to clean them.


[/LEFT]
Yeah I know what you mean, but our pressure washer is A) John Deere B) powered by diesel and C) designed to wash the farm tractors.. and with my dad in the picture it's "go big or go home" and that thing would probably blow away the blankets and the fence! I'll definitely try it next time though, at least if it blows everything away I'll know where to find it

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