Misadventures of a tack store employee
 
 

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Misadventures of a tack store employee

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    09-12-2009, 02:35 AM
  #1
Showing
Misadventures of a tack store employee

Ok, there have been so many odd people that come through the store I just have to start a thread to share the fun.

****

We have one regular customer, we'll call her Linda. Well, regular "customer" might be a stretch; the only thing she's bought to date and not returned was a bag of treats.
Anyways, Linda comes in every Sunday when I'm working and returns the item(s) that she's purchased that week. One day she returned a rasp, explaining that she had forgotten about the one she already had.
Linda phones one Saturday in July while we happened to be very busy at the store. I ask (knowing she's a tad off her rocker) if it's an urgent question, and if not could I please call her back when we're not terribly busy. She says it's just a quick question about grazing muzzles. Long story short, I was on the phone for at least 15 minutes, telling her exactly the feel of the material, how big the holes were, what shape the holes were, if I thought the rubber would rub on her horse's face or not... lots of terribly painful questions that really were not urgent. She thanks me for my time and hangs up.
She calls back at the end of the day (we were busy again) and asks if we have any halter padding that she could stick on her horse's halter, because it's rubbing. I tell her we only stock halter tubes. Nope, she wants stick-on padding. I tell her to try Fabricland.
Sunday she calls back, asking the exact same questions as she did the day before. I interrupt her halfway through and said "I'm sure I talked to you yesterday Linda, perhaps you should just come in and see the muzzle for yourself." She agrees... then calls back a half hour later to ask about halter padding.
Monday rolls around, and she comes into the store, grabs a muzzle, and measure everything there is possible to measure on a muzzle. Heights, diameters, widths, thicknesses, hole size, padding size, halter size... all with her own handy dandy tape measure!
She leaves the muzzle on the counter, thanks me for my time and walks out.
Tuesday she comes in wanting to know if we have any muzzles that don't have an attached halter. I say no, and our suppliers are actually completely out of them as well, so there would be no way of me ordering one in either. She asks to see a picture. I show her, reminding her that I cannot get one in for her. She asks if the closures are velcro or snaps. I say they look like snaps, but I can't tell and it really doesn't matter in the long run because I cannot get them in. She says she'd like to order one in a horse size. I tell her again that my suppliers are out, but we do have one horse size muzzle with a halter attachment in stock right now if she'd like. She asks about the closures again and walks out the door.
Wednesday she comes in and asks to see the picture again, she'd like to buy one. She also informs me that she's actually contacted my supplier and informs me that they have one horse size muzzle in stock (!!! What?! Non-employees are 1- not supposed to have suppliers' numbers, and 2- suppliers always ask for your name and the company you are inquiring for, so she lied and said she was working for my store) so could I please call them right now and ship it to the store? I call, they are once again sold out. Linda gets mad and walks out the door.
Thursday Linda comes in with her tape measure and re-measures everything on the muzzle with a halter. She again inquires about the snaps on the detachable muzzle.
Friday I wasn't working, but my coworker (who has been a part of this thing from the get-go) says Linda came in and bought the muzzle with the attached halter.
Saturday (again not working) Linda comes back with a hideously spray-painted muzzle that has had the hole in the bottom made bigger, "because the horse was getting annoyed." She accidentally made the hole too big and now the horse may as well not be wearing it. She wants to buy another and not cut the hole larger. Ironically, we were completely sold out of any muzzles at that point.


****

Today a lady come in (let's call her Kate) that I had helped last weekend. She's a re-rider, but definitely a novice still. She just bought an OTTB. She wanted a tie-down and a pretty severe bit, because he "tosses his head around a lot."
I educated her about the many reasons a horse might be tossing its head and putting equipment on was only masking the problem.
She came in today wanting to buy a double offset twisted wire snaffle and a tie down. She had been borrowing a cowboy friend's set and while using this bit and having his head tied down, he "no longer tosses his head!!"
Frick.
So I once again explained to her the basics. I really hope I got through to her.
     
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    09-12-2009, 02:41 AM
  #2
Yearling
Ah, I have always wanted to be invisible and stand in a tack shop and listen to the people that come in. Not because we horse people are superior individuals, but because we are hilariously stupid all the time. I was there the other day trying to get some white breeches (from the vast selection of 3 pairs) and some woman stormed in absolutely furious about something. Well, it turned out she wanted a full refund on a $15 whip because the top cap fell off after 2 months of use. It's a 15 dollar whip, of course the cap is going to come off!
     
    09-12-2009, 02:47 AM
  #3
Showing
I have a lot of fun listening to young teenagers come in the store in a group, talking the talk.... kind of... hahaha


You wouldn't believe the number of bit questions I get, centered around one theme: "My horse won't stop, I need a stronger bit."
I want to scream and yell at them that maybe they should look at themselves first.

The girl with the tie down and double twisted offset wire is at the top of my "pet peeve" list right now.
     
    09-12-2009, 11:01 AM
  #4
Green Broke
Oh jeez... the bit thing would drive me insane. Too bad you can't have a wall of snaffles and a "secret room" out back of stronger bits for those who pass a test. (both IQ and riding competency)

My friend manages a tack shop and has stories every day the crazy things people do. Her "favorite" is the really really "NOT SMALL" woman who comes in and tries on the size large Kerrits breeches (which run so unbelievably tight), insist she needs the Medium (what?!), sits in the dressing room for like 20 minutes refusing any help or to come out at all. And then buys the Medium. Um, ok.
     
    09-12-2009, 11:06 AM
  #5
Started
Quote:
Originally Posted by upnover    
oh jeez... the bit thing would drive me insane. Too bad you can't have a wall of snaffles and a "secret room" out back of stronger bits for those who pass a test. (both IQ and riding competency)
Oh that's a good idea lol
     
    09-12-2009, 11:53 AM
  #6
Trained
Thanks for the read Allie! I had a good laugh! I'm glad that you are the one their dealing with them and not me, I hate to say it but I certianly wouldn't have the patience that you have.
     
    09-13-2009, 12:38 AM
  #7
Foal
Wow...
Linda sounds... interesting. And frustrating. I commend you for having to deal with that and doing so well.
I would go crazy..
     
    09-13-2009, 01:41 AM
  #8
Started
I'm lucky that my BO/trainer half owns the tack shop, so most things she just picks up for us (bell boots, blankets, bits, medicines...) If we need to go there, we know the people who work there, so hakf the time we are there twice as long talking, lol. They know my horse too, so even if I forget a size they usually know :-D

But when I am there, I've heard some idiots talking O_O
     
    09-13-2009, 03:37 AM
  #9
Yearling
A friend of mine owns a saddlery in the UK. Many years ago he had a plastic horse outside his shop.
A driver in a car that drove past complained to the RSPCA that there was a horse outside a shop - tied up all day with no water.
When the inspector turned up my friend told him that he could provide water but he diddn't think that the horse would drink much !


I also know another tack shop owner ( very rude man ) who once told a customer that she couldn't get a pair of boots on because her calves were too fat !
     
    09-13-2009, 10:30 PM
  #10
Showing
Quote:
Originally Posted by Nutty Saddler    
A friend of mine owns a saddlery in the UK. Many years ago he had a plastic horse outside his shop.
A driver in a car that drove past complained to the RSPCA that there was a horse outside a shop - tied up all day with no water.
When the inspector turned up my friend told him that he could provide water but he diddn't think that the horse would drink much !


I also know another tack shop owner ( very rude man ) who once told a customer that she couldn't get a pair of boots on because her calves were too fat !
HAHAHAhahahaha

And to the second paragraph... I always let them try boots on, even if I KNOW they won't fit!!
     

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