not returning phone calls *rant - Page 2 - The Horse Forum

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post #11 of 25 Old 07-11-2012, 02:56 PM
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Originally Posted by wetrain17 View Post
I know Im speaking to a range of horse people. This is why Im asking the question. And I am aware it was a negative statement; hence I said it was a rant. I was just hoping someone who have some insight to the reasoning. It can be very frustrating when you are trying to accomplish something and all you need is a 30 sec phone call.
Yes, people can be very frustrating, but you can not change others' behavior..you can change how you react to it! That can be really difficult sometimes, especially if it is your pocketbook that it is affecting!

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post #12 of 25 Old 07-11-2012, 03:04 PM
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Originally Posted by mls View Post
I completely disagree.

I read her to say - she understands horse people are not in the office 9-5 to answer the phone, don't carry the phone on their person if they are riding a green horse or giving a bath . . .

I understand OP.
This is your interpretation of what was written..you have, in fact, proved my point.. so thank you

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post #13 of 25 Old 07-11-2012, 03:14 PM Thread Starter
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Originally Posted by mls View Post
I completely disagree.

I read her to say - she understands horse people are not in the office 9-5 to answer the phone, don't carry the phone on their person if they are riding a green horse or giving a bath . . .

I understand OP.

Yes, this is correct. I know trainers/instructors, BMs are very busy; I know that it may take a day or two to get a return phone call and I allow ample time for a return phone call. But what I do not understand is why take 2 or 3 weeks to return a phone call; a phone call that will only help the business of the person you are trying to contact.

This is what happens when you have democrats in office
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post #14 of 25 Old 07-11-2012, 03:25 PM
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Quote:
Originally Posted by wetrain17 View Post
Yes, this is correct. I know trainers/instructors, BMs are very busy; I know that it may take a day or two to get a return phone call and I allow ample time for a return phone call. But what I do not understand is why take 2 or 3 weeks to return a phone call; a phone call that will only help the business of the person you are trying to contact.
I agree that a return phone call weeks later is irritating. I've ran across this I don't know how many times especially coming from attorneys or the government system. Everyone understands that people are busy and can't always get to their phone right away, but it would be nice to hear back from the person a day or two later. Waiting weeks for a return phone call pretty much gives the signal that that person has put you on the back burner and you are no longer an importance.
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post #15 of 25 Old 07-11-2012, 03:31 PM
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omg, tell me about it OP! It does seem to be a trend in the horsey world that a phone call is seriously under-rated!

My farrier's van broke down. I managed to get hold of him the afternoon he was ment to have come out. He explained to me what had happened and said 'I'll get back to you by this (fri) evening to see if I can come out or not'. He didn't, so I rang, say 4/5 times, throughout saturday, and left one polite message giving him my mobile number incase he hadn't gotten through on the house phone. I left him alone sunday and monday. BoD, y'know?

Rang him once more on tuesday, still no reply/ call back so I rang another farrier, simple as! My horse only has 3, lose, shoes left, Will knew she was overdue by a week already, and I'm sitting on £40 of someone elses money for a pony trim. The other guy I rang didn't answer staight away, but 2 hours later he rang me back, I almost fell over in shock when he said 'Hi, its callum the farrier'!!

Will lost my business because he couldn't return a phone call. I may well stick with Callum now because he already shoes Pip and he's so easy to cantact, say in an emergency or summet!

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post #16 of 25 Old 07-11-2012, 03:47 PM
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I hate it when people don't call back in a timely manner. I can understand if emergencies come up, but if you have no reason to avoid returning a phone call, it's just plain rude.

Now, my family's pet sitting business has probably lost a lot of potential clients this past year because of phone calls that weren't returned. But why did we not return these phone calls? Because our phone service screwed up big time:

1. We had a separate voicemail box for the business as opposed to our home voicemail. However whenever someone called for the business, the phone would only ring twice, which is barely enough time to get to it even if you're near it let alone in another room.
2. We recently discovered that the voicemail system was completely whack. A woman called and left a message about pet sitting while she was on vacation. She left the message on July 5th. The voicemail inbox didn't give us the message until the 9th.

We just went out and bought a good old answering machine. God knows how much bad has been spread by word of mouth just because of a stupid phone service company that couldn't do its own job correctly.
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post #17 of 25 Old 07-11-2012, 05:12 PM
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Ugh reaching one of my old vets was difficult. Sky had an emergency and it took.. sheesh... 3 hours till they called back?! I mean come on it's an emergency number.. I had to have a random vet come out to help Sky and he ended up being the go-to vet till I moved.


A phone call is a lot less time than reading a text IMOP.. not sure why it's so hard to answer the phone. I think they just like not to directly talk to people honestly lol.

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post #18 of 25 Old 07-11-2012, 05:14 PM
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It's easier to have a shorter conversation by text, which is why I contact certain people via text only. I can walk away from a text, but not an actual conversation!

You want the truth? You can't HANDLE the truth!
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post #19 of 25 Old 07-11-2012, 05:44 PM
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Originally Posted by Speed Racer View Post
It's easier to have a shorter conversation by text, which is why I contact certain people via text only. I can walk away from a text, but not an actual conversation!
no doubt, even my own kids will answer a text quicker than a call...it is our world today :)

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post #20 of 25 Old 07-11-2012, 06:05 PM
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Quote:
Originally Posted by Speed Racer View Post
It's easier to have a shorter conversation by text, which is why I contact certain people via text only. I can walk away from a text, but not an actual conversation!
Yeah I guess there's no real good excuses anymore :P Not that many tunnels and they don't do candy wrappers like they used to

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