omg, tell me about it OP! It does seem to be a trend in the horsey world that a phone call is seriously under-rated!
My farrier's van broke down. I managed to get hold of him the afternoon he was ment to have come out. He explained to me what had happened and said 'I'll get back to you by this (fri) evening to see if I can come out or not'. He didn't, so I rang, say 4/5 times, throughout saturday, and left one polite message giving him my mobile number incase he hadn't gotten through on the house phone. I left him alone sunday and monday. BoD, y'know?
Rang him once more on tuesday, still no reply/ call back so I rang another farrier, simple as! My horse only has 3, lose, shoes left, Will knew she was overdue by a week already, and I'm sitting on £40 of someone elses money for a pony trim. The other guy I rang didn't answer staight away, but 2 hours later he rang me back, I almost fell over in shock when he said 'Hi, its callum the farrier'!!
Will lost my business because he couldn't return a phone call. I may well stick with Callum now because he already shoes Pip and he's so easy to cantact, say in an emergency or summet!
We lose ourselves in the things we love, we find ourselves there too ~Kristen Martz