not returning phone calls *rant - Page 3 - The Horse Forum
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post #21 of 25 Old 07-11-2012, 06:12 PM
Join Date: Apr 2011
Location: Thunder Bay, Ontario Canada
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My Farrier is terrible about answering the phone or returning a call. I finally just got used to it because he is too good at his job for me to call someone else. When he comes out we pick a date and time for the next visit because I know it would be nearly impossible to just phone him and schedual it. If there is an emergency I just keep phoning and leaving messages every couple of hours until he gets so annoyed or something he finally calls back. He is a great farrier but I am sure he has lost a lot of potential business because of his reluctance to use the phone. I used to recommend him to people looking for a good farrier now I dont because I get embarrassed when they tell me they have called numerous times and he never calls back.
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post #22 of 25 Old 07-14-2012, 10:08 AM
Join Date: Dec 2009
Location: Iowa
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I like email because you are not bothering someone when they are busy but they can't seem to return those either. I emailed 2 different trainers over the last week and now the 3rd I left a voice mail and no one has responded. They always seem to be on FB though.
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post #23 of 25 Old 07-14-2012, 10:23 AM
Join Date: Apr 2007
Location: MD
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Originally Posted by wetrain17 View Post
Okay, I know horse people are notorious for not returning phone calls, but this is ridiculous. Who can operate a successful business like this? I know horse world is different from real world, but business is business.
Lots of horse people don't or return way after. Even with successful business. Personally I prefer to use email or txt, and phone call as a back up. Or sometime just call several times (even though it may be annoying).

"Life isn't about waiting for the storm to pass: it's about learning to dance in the rain..."

"When we are no longer able to change a situation - we are challenged to change ourselves."

"How people treat you is their karma; how you react is yours."
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post #24 of 25 Old 07-14-2012, 10:52 AM
Join Date: Aug 2009
Location: Ohio
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My farrier used to be awful at returning calls. Now it seems he has learned to text, which makes life easier for both of us.
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post #25 of 25 Old 07-15-2012, 06:58 PM
Join Date: Jul 2012
Location: Alaska
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I don't screen I just have my phone off, during lessons. I don't take phone calls when I am working with a horse or a rider. I don't work 8-5 hours. On average at the end of my day I will have 6-10 messages 3 will be for horse related things. My day ends between 8-10pm, starts between 11am-1pm. I still have to cook meals for my husband and take care of all the animals and keep the house in order. It is a very busy day. I am not making excuses I am just saying this is what I have to do.

I do return phone calls but I can normally only get one in that night if it's not too late. And I take the most pressing call and get back to them. The next day depending on schedule I will get them in as soon as I can. But I am down right busy. I normally get everyone's messages returned with in a week, generally within two days and generally all at once. I get a break I sit down and I will be on the phone for 4 hours returning calls.

Those people who know me really well don't call me but email me. I am up late at nights and return emails daily it is much easier for me. I get stuck in a lot of what I call 'the horse chats' Horse people love to talk about horses I am no exclusion. But when I am in a hurry and I have someone on the phone asking me 101 question about how I would interpret this behavior or how do I get them to do this. It can be frustrating too say the least. You don't get paid for the time you spend on the phone and a lot of people take advantage of that. (I am not saying everyone does)

See if there is any other way you can get a hold of them, maybe they are like me and emailing is the best option.
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