Opinions wanted please - The Horse Forum

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post #1 of 14 Old 11-09-2012, 02:08 PM Thread Starter
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Opinions wanted please

Sorry this is kind of long. About 3 weeks ago I ordered a pair of reins and a halter from a online tack store. I got the package and it contained the halter and a headstall and breast collar. I called them the day I received it to inform them of their mistake. The rep was kind of rude, said she would send the reins and email me a shipping label to send the other items back. She didn't even ask what they were or for item numbers or anything, no thank you for letting them know about their mistake. I've checked my email numerous times and no shipping label. Yesterday I received the reins. I called again and was told the shipping label would be in my email "no later then 6pm" when they close.Again no thanks for calling. Checked my email this morning and still no email. Should I just keep what they send. It seems to me they aren't too concerned about it. I'm not trying to be dishonest just seems I shouldn't have to beg them to return their items. What do Y'all think??
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post #2 of 14 Old 11-09-2012, 02:11 PM
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If you keep them, you could be charged for them. I'd e-mail them and ask for the shipping label AGAIN.

I don't know who they are, but their customer service apparently stinks.
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You want the truth? You can't HANDLE the truth!
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post #3 of 14 Old 11-09-2012, 06:38 PM
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I think I know which site you're dealing with and, if I'm right, this wouldn't be the first time something like this has happened.

My best friend has to order stuff online through me because her husband won't let her use their debit card online. On one particular site, we have had NOTHING but problems. Items not described correctly or incorrect pictures, order mix-ups, rude customer service reps...everything you're dealing with.

I'm with SR in this. Keep bugging them until you get the label.
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post #4 of 14 Old 11-09-2012, 06:39 PM
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I'm basically an honest person, but I don't think I should have to beg someone to be honest, and if a person is rude about it, it takes less for me to 'cross over to the dark side." LOL. I wouldn't call again. I'd put the tack that was sent to you accidently in a closet and wait. If they send the label, fine. Return it. If they don't in a reasonable time...

I bought a hamburger a few days ago at a fast food restaurant. The bill came to $2.50 (approx). I handed her a five dollar bill, and she handed me back $17.50. I said "excuse me, but I think you gave me the wrong change." She rolled her eyes, and said "No, I didn't." I said "I gave you a five dollar bill, and you gave me $17.50 in change." She scowled and said in a sarcastic voice " I KNOW how to count. I Gave you the right change." I drove off.
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post #5 of 14 Old 11-09-2012, 07:07 PM
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Post their company name on here, then send them a link to this thread. I bet you start getting some decent customer service, at least.
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post #6 of 14 Old 11-09-2012, 08:20 PM
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I would communicate with them via email. Ask for a delivery receipt and a read confirmation. Give them a deadline to have the shipping label sent to you -- be more than generous -- say a month. If no shipping label by then, its yours and too bad for them.
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post #7 of 14 Old 11-10-2012, 10:17 AM Thread Starter
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The site is Chick's Saddlery. I've heard others complain about their CS. I work in CS and I would never treat my customers that way. If I did I wouldn't have my job for long. Guess I'll just keep the wait and see method. My husband says just keep it. I might give it one more try.
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post #8 of 14 Old 11-10-2012, 10:27 AM
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Custom, that clerk will be wishing she'd listened to you when it's discovered her till is short. Luvtoride, those drop ship places lose track of stuff and it's not worth the time or effort to track it down. You did your part. I wouldn't use it for a few weeks, in case, but there's a good chance you'll never see the prepaid label. My sister worked for a large department store that held huge sales whereby large items were delivered. Same thing there, mixed up orders, altho no one was rude. The store made so much money on those sales they just absorbed the cost of errors. I wound up with a real nice rug, much nicer than what I'd selected and was told to keep it even if the correct one was sent out.
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post #9 of 14 Old 11-10-2012, 10:32 AM
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I've dealt with Chick's and never a mix-up and the clerks were always most courteous and helpful.
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post #10 of 14 Old 11-10-2012, 10:38 AM
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I'd do what NorthernMama said - write to them once more, give them a deadline, and make sure that you state all relevant information in the email. If possible, print out a copy that says that it has been sent so that if they try to charge you for them and claim they never saw the email, you can't be held liable.
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