Opinions wanted please - The Horse Forum
LinkBack Thread Tools
post #1 of 14 Old 11-09-2012, 02:08 PM Thread Starter
Join Date: Jun 2011
Location: Oklahoma
Posts: 108
• Horses: 1
Opinions wanted please

Sorry this is kind of long. About 3 weeks ago I ordered a pair of reins and a halter from a online tack store. I got the package and it contained the halter and a headstall and breast collar. I called them the day I received it to inform them of their mistake. The rep was kind of rude, said she would send the reins and email me a shipping label to send the other items back. She didn't even ask what they were or for item numbers or anything, no thank you for letting them know about their mistake. I've checked my email numerous times and no shipping label. Yesterday I received the reins. I called again and was told the shipping label would be in my email "no later then 6pm" when they close.Again no thanks for calling. Checked my email this morning and still no email. Should I just keep what they send. It seems to me they aren't too concerned about it. I'm not trying to be dishonest just seems I shouldn't have to beg them to return their items. What do Y'all think??
luv2ride is offline  
Sponsored Links
post #2 of 14 Old 11-09-2012, 02:11 PM
Join Date: Oct 2009
Location: Just south of sanity
Posts: 16,385
• Horses: 3
If you keep them, you could be charged for them. I'd e-mail them and ask for the shipping label AGAIN.

I don't know who they are, but their customer service apparently stinks.
smrobs likes this.

You want the truth? You can't HANDLE the truth!
Speed Racer is offline  
post #3 of 14 Old 11-09-2012, 06:38 PM
Join Date: May 2011
Location: Chino Valley, AZ
Posts: 15,909
• Horses: 1
I think I know which site you're dealing with and, if I'm right, this wouldn't be the first time something like this has happened.

My best friend has to order stuff online through me because her husband won't let her use their debit card online. On one particular site, we have had NOTHING but problems. Items not described correctly or incorrect pictures, order mix-ups, rude customer service reps...everything you're dealing with.

I'm with SR in this. Keep bugging them until you get the label.
Posted via Mobile Device
DraftyAiresMum is offline  
post #4 of 14 Old 11-09-2012, 06:39 PM
Join Date: Jun 2012
Location: Louisville, KY
Posts: 558
• Horses: 5
I'm basically an honest person, but I don't think i should have to beg someone to be honest, and if a person is rude about it, it takes less for me to 'cross over to the dark side." LOL. I wouldn't call again. I'd put the tack that was sent to you accidently in a closet and wait. If they send the label, fine. Return it. If they don't in a reasonable time...

I bought a hamburger a few days ago at a fast food restaurant. The bill came to $2.50 (approx). I handed her a five dollar bill, and she handed me back $17.50. I said "excuse me, but I think you gave me the wrong change." She rolled her eyes, and said "No, I didn't." I said "I gave you a five dollar bill, and you gave me $17.50 in change." She scowled and said in a sarcastic voice " I KNOW how to count. I Gave you the right change." I drove off.
Tracer likes this.

Customcanines is offline  
post #5 of 14 Old 11-09-2012, 07:07 PM
Join Date: Mar 2008
Location: South Range, WI
Posts: 1,925
• Horses: 8
Post their company name on here, then send them a link to this thread. I bet you start getting some decent customer service, at least.
Posted via Mobile Device
AlexS likes this.
nikelodeon79 is offline  
post #6 of 14 Old 11-09-2012, 08:20 PM
Join Date: Mar 2008
Location: Ontario
Posts: 6,166
• Horses: 5
I would communicate with them via email. Ask for a delivery receipt and a read confirmation. Give them a deadline to have the shipping label sent to you -- be more than generous -- say a month. If no shipping label by then, its yours and too bad for them.
NorthernMama is offline  
post #7 of 14 Old 11-10-2012, 10:17 AM Thread Starter
Join Date: Jun 2011
Location: Oklahoma
Posts: 108
• Horses: 1
The site is Chick's Saddlery. I've heard others complain about their CS. I work in CS and I would never treat my customers that way. If I did I wouldn't have my job for long. Guess I'll just keep the wait and see method. My husband says just keep it. I might give it one more try.
luv2ride is offline  
post #8 of 14 Old 11-10-2012, 10:27 AM
Join Date: Jan 2011
Location: Ontario
Posts: 17,193
• Horses: 0
Custom, that clerk will be wishing she'd listened to you when it's discovered her till is short. Luvtoride, those drop ship places lose track of stuff and it's not worth the time or effort to track it down. You did your part. I wouldn't use it for a few weeks, in case, but there's a good chance you'll never see the prepaid label. My sister worked for a large department store that held huge sales whereby large items were delivered. Same thing there, mixed up orders, altho no one was rude. The store made so much money on those sales they just absorbed the cost of errors. I wound up with a real nice rug, much nicer than what I'd selected and was told to keep it even if the correct one was sent out.
Saddlebag is offline  
post #9 of 14 Old 11-10-2012, 10:32 AM
Join Date: Jan 2011
Location: Ontario
Posts: 17,193
• Horses: 0
I've dealt with Chick's and never a mix-up and the clerks were always most courteous and helpful.
Saddlebag is offline  
post #10 of 14 Old 11-10-2012, 10:38 AM
Join Date: Sep 2012
Location: Central Western NSW, Australia
Posts: 1,120
• Horses: 4
I'd do what NorthernMama said - write to them once more, give them a deadline, and make sure that you state all relevant information in the email. If possible, print out a copy that says that it has been sent so that if they try to charge you for them and claim they never saw the email, you can't be held liable.
Tracer is offline  

Quick Reply

Register Now

In order to be able to post messages on the The Horse Forum forums, you must first register.

Already have a Horse Forum account?
Members are allowed only one account per person at the Horse Forum, so if you've made an account here in the past you'll need to continue using that account. Please do not create a new account or you may lose access to the Horse Forum. If you need help recovering your existing account, please Contact Us. We'll be glad to help!

New to the Horse Forum?
Please choose a username you will be satisfied with using for the duration of your membership at the Horse Forum. We do not change members' usernames upon request because that would make it difficult for everyone to keep track of who is who on the forum. For that reason, please do not incorporate your horse's name into your username so that you are not stuck with a username related to a horse you may no longer have some day, or use any other username you may no longer identify with or care for in the future.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Old Thread Warning
This thread is more than 90 days old. When a thread is this old, it is often better to start a new thread rather than post to it. However, If you feel you have something of value to add to this particular thread, you can do so by checking the box below before submitting your post.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Similar Threads
Thread Thread Starter Forum Replies Last Post
: Opinions wanted mynute Horses for Sale 14 02-11-2012 01:57 AM
Opinions wanted MojaveRattler Horse Talk 14 11-03-2011 08:26 AM
Possible buy--Opinions wanted. eventerwannabe Horse Riding Critique 18 06-12-2010 03:23 PM
All opinions wanted :) NordicJuniper Horse Riding Critique 8 01-26-2010 10:52 AM
Opinions WANTED! :] buckaroo2010 Horse Training 10 12-18-2007 12:02 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome