Sorry this is kind of long. About 3 weeks ago I ordered a pair of reins and a halter from a online tack store. I got the package and it contained the halter and a headstall and breast collar. I called them the day I received it to inform them of their mistake. The rep was kind of rude, said she would send the reins and email me a shipping label to send the other items back. She didn't even ask what they were or for item numbers or anything, no thank you for letting them know about their mistake. I've checked my email numerous times and no shipping label. Yesterday I received the reins. I called again and was told the shipping label would be in my email "no later then 6pm" when they close.Again no thanks for calling. Checked my email this morning and still no email. Should I just keep what they send. It seems to me they aren't too concerned about it. I'm not trying to be dishonest just seems I shouldn't have to beg them to return their items. What do Y'all think??