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punctuality with equine jobs- rant

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    08-13-2012, 11:27 PM
We just had one recently. It sucked big time. We switched because our farrier was over-charging for a crap job so we switched to someone my BO's wife's friend recommended(she uses him) He came to his first appt he was over an hour and a half late. He said the barn he was at before us threw 4 more horses to shoe under him. OKay that happens sometimes we let it go and he did a great job. He seemed to like our horses and us too as he stayed for a bit and had conversation and it was hot so we gave him a bottle of water. At the end of the appt we scheduled the next one.

A few days before the appt he called to reschedule because of a family emergency. OK no worries we rescheduled. The day before our RESCHEDULED appt he called to reschedule again! But didn't give a reason this time.

So the day comes for the appt we've got the horses all situated and ready for him. (Also it was important we had the horses done this day because my little mare was going to her new home the next day and they were already overdue.) We had all 7 horses ready to go all separated in different pens to make it easier to catch them and all hooves picked. We waited...and waited. After 45 mins my BO calls him and is very nice on the phone and leaves a message asking if he was still coming out. Another half hour later we call again and leave another nice message(And they were legitimently nice I'm not being sarcastic) Another 45 mins later it's getting dark and my BO is really ticked off and so am I. He calls again and leaves a message (still respectful but you could tell he was ticked)

Guy never showed up and we never got a call back. I was livid because I had to transport my mare to her new home with feet that looked like hell! I felt so bad and apologized profusely to the new owner and explained the situation. They completely understood(thank goodness).

The worst part is the farrier is still doing my BO's Wife's friend's horses and even did her horses 2 days before he was to do ours and told her friend that he was heading to our house in 2 days.

Needless to say we found a new farrier and he is awesome. Does a very good job and shows up on time. He came out today and was even early! He's awesome I love him and I'm going to spoil him so he stays =P
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    08-13-2012, 11:47 PM
You see Phantom with situations like that, I would be more tolerant and just turn the horses back out and leave him a message asking him to call if he was coming.
He already said that he had a family emergency, does he really need to tell every client that he is going through a divorce, his child or mother is dying - whatever. People have real life going on, farriers are no different.
    08-14-2012, 12:09 AM
Well it has been raining here for the past few days so my corral was pure mud. I have one large (12x24) stall but the goats were holed up in it and would not budge due to the rain. I have to put hay in the corral to easily catch the horses( I know they need work). I ended up doing full grooms, then some groundork with the saddle, and then said "oh whatever" and went for a 45 minute ride around the pasture and down the road a few times.
I can't understand why she wouldnt want to come to my pasture. She says I am one of the only people that lets her drive up to the barn, so she doesnt have to carry everything from the road. My horses stand very nicely and have never offered to kick or pull away from her. I always pay her before she starts.
Last time she trimmed my arabian too short so he was out of work for about a week, but I hadnt confronted her about this yet. I do understand that things come up, but every time she is always 30+ minutes late because so and so added 5 horses last minute.
It gets on my nerves because I found out that she did a call to a horse show the same time our appointment was scheduled....
    08-14-2012, 12:12 AM
Originally Posted by AlexS    
You see Phantom with situations like that, I would be more tolerant and just turn the horses back out and leave him a message asking him to call if he was coming.
He already said that he had a family emergency, does he really need to tell every client that he is going through a divorce, his child or mother is dying - whatever. People have real life going on, farriers are no different.
I completely understand what you're saying. I guess the real thing that ticks me off (because I could care less why he can't come out it's his life he's allowed to live it if he wanted to go to the beach go for it haha we all need a break once in a while) is that he's still doing the BO's friend's horses and we never got a phone call back. It was basically like he dropped us flat and at that point our horses had gone 9 weeks without a trim and they looked really bad. None of our phone calls were rude we left 3 nice messages granted the last one probably sounded a little urgent but not rude by no means. We simply left messages asking if he was coming out and to give us a call back.

We never got a call back and we know he's still alive and well and still doing horses.

I can deal with rescheduling a lot within reason. But to just drop and ignore a client is just plain rude to me and that I can't bring myself to be nice about.
    08-14-2012, 12:20 AM
Bnayc YOU ARE RIGHT!! Now while I can understand the vet being late they are doctors and that is the nature of the business! And the farrier sure things can happen but WE ARE PAYING CUSTOMERS! And we have a right to a common courtesy phone call , they are no bussier than I am or you are , I just request the same courtesy I GIVE OTHERS! This is a huge trend, with it seems everybody! Last week I had a fit about the same thing not my farrier but still another horse person issue , don't tell me you are going to do something and not do it, not show up, not be at the meeting place whatever, I am a little bit sick of hearing how busy everyone is, SO AM I. But as someone posted earlier, much of it is greed and poor managment,and poor oranization. I no longer stand for it, what is the saying, screw me once shame on you screw me twice shame on me. I had a farrier do that to me one time the next time I sat waited for her ,when she showed up late then I went out got my horse came back slowly, and I knew she would say"i would appreciate it if you have the horses ready when I get here," my reply was " oh I would if I knew what time were going to be here,but when you sa 11,you show up at 1 or 2, and your time is no more important than mine, so I figure if I have towait on you ...then you have to wait on me " she didnt like it but she did make sure to be on time, until she about 5 times later she didnt show and I got a new farrier and he is really good and always keeps in contact with me, I explained the problem I had with the other farrier and he said he hears that alot, about alot of farriers. Mine has been one for 28 years and knows what its like to run a business.
    08-14-2012, 12:36 AM
Thank you stormy for agreeing! Yes as horse owners, we have to work to afford our horses. So having a 3pm appointment means I have to leave work early!
I do understand the greed aspect, like my trainer decided to trim at a show instead of doing my horses. She obviously made more money at the show, but still! I make my appointments after every trim, 6-8 weeks in advance.
I think that some people might look at it as we NEED our horses to be trimmed, so we may be willing to stand their crap longer. Like well I know this person needs there horses done today, but if I skip them today, they still will need a trim tomorrow. I don't know! Anyone feel free to elaborate on the inner thoughts of a farrier!
    08-14-2012, 12:49 AM
Green Broke
Personally..I'm ecstatic that I'll be doing my own farrier work, haha. I absolutely hate when people are more than 10-15 minutes late (comes from my mum being 30-60mins pate for everything when I was younger). I understand that there's life, and I'd want others to understand if I were late. The problem with being late is the fact that a lot of people don't call to let their appt know. If I'm going to be late, I'll send out a text or make a quick call letting them know. I don't need a reason, but they could be doing other things with their time (as could I in their position).
The first farrier I knew had no care for others' time or plans and never called when she was going to be late. Her excuse was always that she was trying to hurry and get to us and calling would've taken longer..I consider that BS, I'd rather you be another 5 minutes late than me have no idea when you're going to show up, or if you even will.
This new farrier I met calls if he's going to be late, texts when he's on his way, said he'd send his overflow to me when I'm done with training and get my cert., and was great with the horses (no rasp whacking either. -.- ).
If I'm around when he shows up at fair to finish Super's back feet/shoes (he had a coronet injury and didn't want to hold his foot up), I'll make sure to ask him his opinion on farriers that show up late, or don't show at all, without a call or text. :p
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    08-14-2012, 01:06 AM
Originally Posted by bnayc    
I do understand the greed aspect, like my trainer decided to trim at a show instead of doing my horses. She obviously made more money at the show, but still! I make my appointments after every trim, 6-8 weeks in advance.
Whoa! This is a deal-breaker! This is exactly what some farriers do... you schedule them a week ahead, and then they blow you off for a bigger deal that comes up last-minute.
I always schedule routine farrier/vet calls when I have 1/2 a day available. My vet is great. They give a one-hour arrival window and call when it doesn't happen. If it were my horse with an emergency, I would hope that the vet would put me ahead of routine vacs, so I understand the rare late arrival, which is always with a phone call & explanation.
Bnayc, I envy the "she" referral to your farrier!
    08-14-2012, 01:14 AM
I can understand people running late .. I do run late from time to time, especially if I'm between jobs, or clients.

But, for me, it's always polite to either phone or send a text, to let them know.
My old farrier would run late, or early, and not tell me. Or he'd just simply not show up .. no call, no message.. I'd have to call him, and he would either be around the corner (after an hour of waiting), or "Oh yeah, I can't make it today, someone else needed me".
I gave him the flick ;)

My new trimmer is wonderful - we don't book a time, although she says 1pm, as she does the police horses before doing my 2, but I make it on a day where I don't work, and it's my 'chore' day (mucking out, riding, cleaning tack, etc..). She's usually on time at 1pm, but I tell her not to worry about being late - she's the most amazing trimmer, and I'm very lucky to have her do my horses. She is the ONLY exception to my 'being late' rule ;)

But as a rule, people, especially professionals, should call. People run late, horses play up, some take longer than others - I get it. But just let me know, so I can turn my horses out for a while .. standing for 2 hours tied up isn't fun for anyone :(
    08-14-2012, 01:17 AM
Honestly I would rather not have a woman farrier. As ladies we tend to talk too much... way too much!

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