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punctuality with equine jobs- rant

This is a discussion on punctuality with equine jobs- rant within the Horse Talk forums, part of the Keeping and Caring for Horses category

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        08-14-2012, 03:42 PM
      #31
    Yearling
    My farrier calls if he's not running on time, or can be there early. I've not had any problems.

    As for the vet. I take my mare to the vet, at his office, always on time, always good service.
         
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        08-14-2012, 03:45 PM
      #32
    Foal
    My farrier now as I said before has been doing this for 28 years and he knows his clients,sometimes when we are making the next appt he will tell me"ohhh this is a group is bad,i will be late" so I tell him do them go eat luch then come out,just call when your leaving to go eat so I have an idea" and it finally works out really well. Now if only I could get everyone else to be as considerate all would be well in horseland!!LOL
         
        08-14-2012, 03:59 PM
      #33
    Trained
    Quote:
    Originally Posted by DancingArabian    
    I understand that horses are horses and can be unpredictable and emergencies arise, yadda yadda.

    However, a repeat offender would get THEIR time wasted. If I had a farrier that didn't show up, I would schedule a different farrier to come at the designated time and not tell the original one. Let them figure it out.

    But then again, I can be a bit of a jerk.
    Nope, you are not a jerk, just responsible. Too many people have never run their own business and don't know that this is how you lose business. Good businessmen wear a watch, and arrive early for appointment. I had farrier problems, too, and I found a young, Amish farrier, starting his business, some 7 years ago. Even when I don't trailer to his place, when he gets driven--sometimes, like tomorrow, he'll get a ride from his place and travel an hour to do customers in my area--he's on time, or just a few minutes late. We also calls me, even if we play phone tag until we connect.
    A chronically late trainer makes your wonder about what training they can deliver.
    Nope, not a jerk, just courteous.
         
        08-14-2012, 04:19 PM
      #34
    mls
    Trained
    Quote:
    Originally Posted by Joe4d    
    My old vets tried to use the emergency excuse, sorry don't buy it. Every single appointment going back 5 years ?. Baloney. He was overbooking his associate vets and not allowing enough time in between appointments due to greed.
    He did the booking or the office staff did.

    Joe - is there ANYTHING right in your world . . . ?
         
        08-14-2012, 04:27 PM
      #35
    Showing
    I'm lucky with my farrier, dentist, vet, and trainer to respect me as much as I respect them and trying to be on-time (or give me a call about emergency). BTW, I have NO problem with running late because of emergency, and "late" for me anything more than 30 mins (because there can be traffic, etc.).

    However I had a vet who was 2-3 hours late every time (NO calls about running late). Even if I was scheduled 1st time in morning and there was no emergency. After I had to take the whole day off work several times because of that I just switched to the different vet. Much happier now. :)
    Corporal likes this.
         
        08-14-2012, 05:17 PM
      #36
    Yearling
    Quote:
    Originally Posted by Iseul    
    I'm female and talk less than the average. Guess I should be good to go as a female farrier next year? Haha
    Will say though, this new farrier I met talks more than a lot of the females I know. O.o I guess it just depends, eh?
    Posted via Mobile Device
    Iseul, that's funny... my farrier (male) also talks a lot, as a matter of fact, nonstop.
         
        08-14-2012, 05:46 PM
      #37
    Started
    I have anybody coming out to the horses call me 30 min before they plan to be there. It saves me waiting around. I tend to confirm the morning they are due out that they are indeed coming out to me - saves the risk of somebody not showing up.

    At work, our vet, dentist, blacksmith are on time without fail... I think they are scared to death of the boss :) lol. I have yet to see any of them late, if they are to be in for 3pm, they are there at 2:50.
         
        08-14-2012, 06:52 PM
      #38
    Trained
    Quote:
    Originally Posted by AlexS    
    I am shocked at these responses, and what a great way to lose your new farrier because he doesn't want to be involved in that kind of drama.

    I just changed farriers recently and I was warned my new farrier is usually late. I scheduled a rough time with him but requested he texted me when he was 20 mins away from my barn. I live 10 mins from there, so I had plenty of time to pull the horse in and pick his feet.

    OP why did your horse stand there for 2 hours waiting? Don't you have a paddock or stall you could have put the horse in with some hay?

    I appreciate that when I have an emergency that my vet or farrier makes their other customers wait while they come to me. I would think it's common manners to wait patiently in return.
    I understand things happen and that sometimes one has to cancel and reschedule. No problem. However-

    A. Is it too much to expect a phone call? If you still have to tack on 3 shoes and your next appointment is in 30 minutes, you know you won't be on time. A call or text is professional! I can even understand that a vet might be at an emergency and can't call and this leads to my next point

    B. Repeat offenses. Repeatedly rescheduling or showing up hours late shows a lack of organization and lack of concern for having my business.

    My time is valuable and is worth something to me. Why is a farriers time worth more than mine? Would it be ok to leave the farrier waiting for ME for hours? She'd leave!

    It's simple courtesy. Repeated and blatant disrespect doesn't warrant patience. Don't get me wrong, for a good service I give the benefit of the doubt and it would take repeated offenses before I turned on jerk mode.
    Posted via Mobile Device
         
        08-14-2012, 07:49 PM
      #39
    Green Broke
    Well My farrier is great he has only been late a handfull of times and has called me every time to let me know.

    My vet on the other hand I am not particularly fond of. I only call him when I really have to because I have heard of some terrible things that have happened due to his treatment. He is the only large animal vet in my area though.

    I waited for over 2 hours for him to arrive one afternoon, though he has never been anywhere near ontime even first thing in the morning. I could understand an hour or so outside of the organised time or if there was an emergency. When I called to ask if he was still coming because it was pretty much dark outside. I was told that he was getting his car fixed and it took longer than he expected.

    Even though when he showed me it was cosmetic, nothing to stop the car working. I can understand he may not have been able to organise for any other time but he had organised to come to my place at the same time and what really got to me was he didn't even call me just to say look I'm running late. I didn't need a reason but he acted like I had all day to wait around for him.

    Then I got annoyed because he basically billed me twice for the call out fee just called it two different things.
         
        08-14-2012, 08:03 PM
      #40
    Green Broke
    My farrier had the other side of this problem. He'd show up and people wouldn't even have the horses caught up. With the distances he covered his days just went from bad to worse. And cell reception here is pretty iffy, so calling ahead wasn't often an option.

    He solved it by only seeing horses at his place. Then if he got held up because of a customer, those in line waiting would put enough pressure on the offender that they would either shape up or stop wasting his and everyone else's time.
         

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