Something has been bothering me - The Horse Forum

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post #1 of 21 Old 06-24-2012, 02:22 PM Thread Starter
Green Broke
 
Join Date: Apr 2007
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Something has been bothering me

I work at a local tack store. And last night a man came in and was looking at saddles so I went over to help him. He was looking at a 13 inch saddle. His little girl sat in it and I was helping make sure it fit her and everything and the guy was like is this going to fit my pony (He asked kind of rudely) and I told him that I can't be 100% positive but it is a pony saddle. And he was like well she is just a pony she is like this tall (Holds his hand out to about his hip) and I was like well again I can't be sure because I don't know if it is a wider pony or skinny, or if she has high withers or if she is mutton withered. But this is a pony saddle so my guess would be it would fit, if you would like to try it out you can take the saddle for 3 days and try it out. He just got mad and was like nevermind. And him and his little girl went and looked at other items.
I know it isn't a big deal, but it bothered me because I was very friendly to him and was trying to help him, but he wouldn't understand that even though I was like 90% sure it would fit the pony, I can't be positive because all equines are built different.

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post #2 of 21 Old 06-24-2012, 02:47 PM
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this type of individual would have blamed you if the saddle didn't fit & you told him it would..then you would have probably gotten in trouble from your boss. You did the right thing...totally sounds like his mood, his personality or both. Being polite & honest can not get you in to trouble but reacting to jerky customers can. Sounds like you handled it well! Poor pony & poor kid!!

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post #3 of 21 Old 06-24-2012, 02:49 PM
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I agree with eclipseranch. There are always going to be ignorant people like that and all you can do is give him the information to the best of your ability and leave it at that. Don't take those sorts of people to heart because it'll only make you feel bad. It sounds to me like you did the right thing, so don't stress over it c:
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post #4 of 21 Old 06-24-2012, 03:45 PM
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You did very well you were polite honest and helpful. He is probably a man who wants things simple and is really not the "Daddy Horse Person" alot of guys do not like females knowing more then them and they get frustrated when ever someone makes them feel unknowledgeable even if the person is not trying to. MEN uuuugh.


TRR
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post #5 of 21 Old 06-24-2012, 03:56 PM
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Not to come off crude about it, but welcome to the world of retail. Sometimes people want to be told they are right and sometimes they are looking for a solid answer so they can blame you for it being wrong later.
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post #6 of 21 Old 06-24-2012, 04:13 PM
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Quote:
Originally Posted by TimberRidgeRanch View Post
You did very well you were polite honest and helpful. He is probably a man who wants things simple and is really not the "Daddy Horse Person" alot of guys do not like females knowing more then them and they get frustrated when ever someone makes them feel unknowledgeable even if the person is not trying to. MEN uuuugh.


TRR

I agree.
This is a bit off topic, but is there a reason you always use bold for your entire post?
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post #7 of 21 Old 06-24-2012, 04:27 PM
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paintluver, with all respect you can't be sure (especially 90%) if it'll fit the pony. The fact it's a "pony" saddle doesn't mean it fits 90% of the ponehs, and personally that's what I'd told the customer if it was me. But you were correct telling him to give it a try to be sure, and I do think you handled situation very nicely.

As for rudeness - some people are just like that. You'll need lots of tolerance and patience working with all different kinds of people when you work in store (and not only), so don't let this situation to bother or upset you.
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post #8 of 21 Old 06-24-2012, 04:28 PM
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Quote:
Originally Posted by tinyliny View Post
I agree.
This is a bit off topic, but is there a reason you always use bold for your entire post?
I believe it's how fonts are set for TRR, not to point out something here specifically.

"Life isn't about waiting for the storm to pass: it's about learning to dance in the rain..."

"When we are no longer able to change a situation - we are challenged to change ourselves."

"How people treat you is their karma; how you react is yours."
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post #9 of 21 Old 06-24-2012, 04:32 PM
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I know. That's why I ask. It feels like trying to make everything said very "weighty".
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post #10 of 21 Old 06-24-2012, 04:36 PM
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Over the years I've seen people getting ruder and ruder to store workers, it's a shift in attitude in our country. Some of it is the attitude that they are the customer so you must kiss their ass. Don't think that accounts for it all but not sure what has helped create it.
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