I haven't ordered from them. I do like their site and love how they say to get hair from different areas (I'm sure so they can braid the colors together, so it looks more varigated). I like the charms they offer, but like you said, their prices are steeeep!
There are a couple of people on this forum who do similar bracelets for way cheaper. Look in the For Sale section & search "Braided Memories" by CowgirlsR4Ever30. Her bracelets are about $30 I think. I haven't bought any of hers, either, but think I will for Christmas gifts. Might be a similar option for less than half price.