Time to change vets?

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Time to change vets?

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    12-05-2012, 10:17 PM
Green Broke
Time to change vets?

So I know the vets office has TONS of patients and things going on in the office but Everytime I get my bill they always manage to screw something up. In September my gelding got his shots and my mare got boostered for WN and EW as we had recent out breaks. Okay everything's great. Get my bill and it says the wrong shots were given to the wrong horses and a rabies certificate stating 'I hereby vaccinated so and so...' They put my MARES name down. So here I am questioning myself weather or not the horses even got the right shots. I called and complained and couple days later I get a bill re-done in the mail and it was still screwed up but at that point I was so peeved I didn't care. They also sent a new certificate with the right horses name this time.

Last week I had sent a check out for one of the bills I owed. It just so happens that my account had gotten locked up for fraud that day too so I called the office and advised them that I sent a check but if they wouldn't mind holding it for a bit as my account was locked up so the check would have bounced. They said no problem and all was good. Account was unlocked the next day and I called vet and gave the a-ok to cash check.

Just got. Bill in the mail saying that my account had non sufficient funds when they tried cashing the check and charged me another $25 when I had spoke to them and told them my situation. *rips hair out*

Also, earlier in the week last week I had the vet out to give my new gelding shots and run a testosterone test on my mini to see if he was a crypt. I was told the results will be back on Friday or the latest, Monday.

I heard nothing from them Monday. I called Thursday and the response I got was 'your vet is out until next Monday and I don't see anything here. I will take down your name and number and call you if I see anything, though.'

My mini has been confined to a stall for 3 weeks because he's been mounting my mare. I'm very peeved because tomorrow's Tuesday and I have still heard nothing. I am calling and complaining tomorrow because this is udder craziness. I've been waiting on this test result so I can safely know if I can turn him back out or not.

Am I being rediculous? Every bill I get something is screwed up. I am already going to switch vets but I just want to know if I'm being unreasonable. I'm also not the only one who's bills get messed up every time.

I love the vets but its these billing people and receptionists can get kinda nasty. Urgh...
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    12-05-2012, 10:38 PM

If the actual Vet doing the work is a Good one, then I would not change vets, a Good Large Animal Vet can be hard to replace.

I would make an appointment with the Owner of the Business or as a minimum the Person in Charge, bring all you notes, bills, etc and explain the problems to them, hopefully the problem can be corrected by some retraining of the office help or maybe they need to hire another person to help.

Corporal likes this.
    12-05-2012, 10:49 PM
Whether you change vets or not, I would be sure to talk to the vet. Tell him/her that you are tired of poor record keeping. Keeping proper medical records is part of the job. It could be that the actual medical records are correct, but that this vet has a problem with their clerical staff. It would be a real help to the veterinarian if they figured it out and either retrained or replaced the person that is at fault.
EvilHorseOfDoom likes this.
    12-05-2012, 10:53 PM
Green Broke
I've said something before about always having issues. Love my vet and I will continue to only use her of my mare ever has hoof issues again because she really helped me out with getting through those issues and she knows exactly what's up. Otherwise in spring when spring shots are due I'm getting a new vet for all shots and for everything else. Will just use this vet of my mare has hoof issues.

It's seriously a PITA cause these billing people are so clueless. I understand they're busy but wth?!
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    12-05-2012, 11:05 PM
I'd be hesitant to use 2 different vets. I can see your original vet who as you have said does a good job getting annoyed. I'd continue to complain and if otheers in the area have the same issue encourage them to. It seems like its time for a change of admin staff.
    12-06-2012, 03:32 AM
Green Broke
Bring it up, in writing, to whoever owns or runs the business. Let them know what you find unacceptable and allow them the opportunity to fix it. Just be prepared to move on if needed.
Celeste and Northernstar like this.
    12-06-2012, 03:34 AM
Well the whole bounced check thing is your issue and your problem. On that note, why don't you pay for vets services at the time they are rendered?

As far as the poor record keeping, I'd go into the vets office and talk to the manager.

I wouldn't change from a good vet over something like this, I'd just make the admin staff do a better job.
    12-06-2012, 03:50 AM
Originally Posted by AlexS    
On that note, why don't you pay for vets services at the time they are rendered?
Not always possible. I've had to pay late twice - once, I'd unexpectedly been to hospital that week and had to fork out a fortune for myself, but couldn't cancel the vet appointment. I simply had to pay after payday.

Other time was when my mare was put to sleep, I was distraught and hysterical and hyperventilating. Not in a position to go down to the bank and get cash out.
    12-06-2012, 03:54 AM
Any time I've had to pay after a pay day, I have given the vet a post dated check at the time of service.

When a horse is put to sleep, that's totally understandable.
    12-06-2012, 05:56 AM
Green Broke
Originally Posted by AlexS    
Well the whole bounced check thing is your issue and your problem. On that note, why don't you pay for vets services at the time they are rendered?

As far as the poor record keeping, I'd go into the vets office and talk to the manager.

I wouldn't change from a good vet over something like this, I'd just make the admin staff do a better job.
I feel like that's a bit personal to bring up...I'm not rich and don't always have the money on hand. They usually just bill me and I pay. I use to always just pay on the spot but just forking out a grand for hay and now Christmas is approaching I don't always have the extra money that day..
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