So I know the vets office has TONS of patients and things going on in the office but Everytime I get my bill they always manage to screw something up. In September my gelding got his shots and my mare got boostered for WN and EW as we had recent out breaks. Okay everything's great. Get my bill and it says the wrong shots were given to the wrong horses and a rabies certificate stating 'I hereby vaccinated so and so...' They put my MARES name down. So here I am questioning myself weather or not the horses even got the right shots. I called and complained and couple days later I get a bill re-done in the mail and it was still screwed up but at that point I was so peeved I didn't care. They also sent a new certificate with the right horses name this time.
Last week I had sent a check out for one of the bills I owed. It just so happens that my account had gotten locked up for fraud that day too so I called the office and advised them that I sent a check but if they wouldn't mind holding it for a bit as my account was locked up so the check would have bounced. They said no problem and all was good. Account was unlocked the next day and I called vet and gave the a-ok to cash check.
Just got. Bill in the mail saying that my account had non sufficient funds when they tried cashing the check and charged me another $25 when I had spoke to them and told them my situation. *rips hair out*
Also, earlier in the week last week I had the vet out to give my new gelding shots and run a testosterone test on my mini to see if he was a crypt. I was told the results will be back on Friday or the latest, Monday.
I heard nothing from them Monday. I called Thursday and the response I got was 'your vet is out until next Monday and I don't see anything here. I will take down your name and number and call you if I see anything, though.'
My mini has been confined to a stall for 3 weeks because he's been mounting my mare. I'm very peeved because tomorrow's Tuesday and I have still heard nothing. I am calling and complaining tomorrow because this is udder craziness. I've been waiting on this test result so I can safely know if I can turn him back out or not.
Am I being rediculous? Every bill I get something is screwed up. I am already going to switch vets but I just want to know if I'm being unreasonable. I'm also not the only one who's bills get messed up every time.
I love the vets but its these billing people and receptionists can get kinda nasty. Urgh...
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