What do you want from a store?

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What do you want from a store?

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    01-21-2011, 02:49 PM
What do you want from a store?

My fiance and I are looking into opening a tack/ feed store in our area. I know what I look for in a tack store, but I was wondering what everyone else wants? I don't want to drop money on saddles or things like that and then they not sell. I also don't want to buy grain only to have it rot.

What would be some things that would keep you coming back to a store, or keep you away from it?

Any input is welcomed :)
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    01-21-2011, 03:40 PM
Well the usual stuff

Tack: Bridle. Halter, lead ropes, ropes, spurs, spur straps, etc.

Shampoos, saddle soap, bridle soap,brushes etc.

Medication, needles, wraps, wound cleaner, wound dressage, etc.

FEED, treats, buckets, etc.

The list goes on and on but there ya go theres some of what I think.
    01-21-2011, 04:07 PM
I love a good bargain. One of the local tack stores has a "used" section and I buy more from that just because it is a good deal and not because I really need it.

I knew a saddle fitter at one time that would come out to your barn. She had various trees from saddles that she had torn apart. It was so much easier to see how the tree fit the horses back and exchange them on the horse, rather then putting saddles on and off. Knowing what tree width and angle you are looking for is half the battle. I often wondered why tack shops don't do something like that. Not that you would have to go to peoples barns, but they could leave a deposit or something and take the trees with them.

Good luck! Owning a tack shop sounds like a lot of fun.
    01-21-2011, 04:09 PM
Honestly, in many tack stores I go into I almost always look at saddle covers,collectibles, horse jewelry, jackets, saddle pads, turnout blankets, weight supplements, wormers, etc...

The list goes on and on and on! :) good luck :)
    01-21-2011, 04:25 PM
Another question I have is what SIZE of stuff. I know that I run into problems finding things for my Duncan, since he's so tiny, but I know that not everyone has that problem.

I know halters come in an "average" size, but what would be an average size for, say, a blanket?
    01-21-2011, 04:28 PM
Green Broke
First off....I am looking for a store that has quality customer service. A person that can answer questions that I may have about various things...especially bits and possibly what I would need clothing wise for (enter discipline).

Second....I look for a store that has a flow to it, that has a layout that makes sense. Nothing is more frustrating then going into a store that doesn't have "related" items together, or you have to search around because they change their store around all the time.

Third...A store that is willing to order something in without a fuss, or is willing to add something to an existing order they have coming from (example Ariat) so that I do not have to wait until two months from now, even though they have several shipments coming from that vendor.

Fourth...It is a lot nicer when a store carries several different levels of gear. Less expensive, Average, Expensive. Good, Better, Best. (Of course, with the store not pushing for you to by the Best everytime you are in, but willing to give you items within your price range and budget).

And Finally....A CLEAN used tack section. Nothing like picking up a blanket and it having mud and such still on it. Of course it should have come to the store clean...

My favourite tack store has embroidery services which I love, as well as offering engraving for bridle and saddle plates, as well as halter plates. It makes it easy because then I do not have to go somewhere else to get it.
    01-21-2011, 04:43 PM
Originally Posted by musicalmarie1    
Another question I have is what SIZE of stuff. I know that I run into problems finding things for my Duncan, since he's so tiny, but I know that not everyone has that problem.

I know halters come in an "average" size, but what would be an average size for, say, a blanket?
I agree with what VelvetsAB said. Also i'd like to add to what she said. I would want to walk into a tack store and not have someone who has an attitude or try and rush me out.

I've walked into a tack store and it was some snotty teenager working there and gave me an attitude the whole time, everything was all not in order and I walked out without hesitation. So, good customer service is definitely a must. People will most definitely look for that. Friendly personality is key!

Here's a link that could help you determine sizes on the blankets
Turnout Blanket Buyer's Guide - Dover Saddlery.

As, for the halters. I'd say definitely have something in foal size, weanling, cob, horse, etc... you definitely want to have something for a large horse, for the draft horses, just in case someone asks you for that.
    01-21-2011, 04:44 PM
I love cool cowboy boots.
I would be reluctant to invest in a store unless overhead was really low and you have alot of inventory. To hard to make a living at retail.

Seems when I go to get a nice bit they never have the one I want, nice winter blanket can never find local, quality suricingle, saddles and pads, even certain kinds of saddle cleaner. So I am now to the point where I don't even try locally. It gets frustrating to go shop and not find what you are looking for so I end up buying on line. Comes quick, good selection and I don't have to worry about what hours they are open.
    01-21-2011, 04:51 PM
Green Broke
Originally Posted by VelvetsAB    
First off....I am looking for a store that has quality customer service. A person that can answer questions that I may have about various things...especially bits and possibly what I would need clothing wise for (enter discipline).
Just going to clarify on this specific point.

When asking advice about bits, because it is something that I lack knowledge in, I love when someone asks what do you do, what bit are you in now, what have you tried, what was successful. There should be no bias, but have at least basic knowledge in what a bit can do and what bit is acceptable for different things. It may seem like a big requirement, but really it is not. There should be no OMG you do not have enough bit in that horses mouth and you MUST use THIS bit!

I think a good book to keep on hand for yourselves would be this:
Http://www.amazon.ca/Ultimate-Book-Horse-Bits-What/dp/160239959X/ref=sr_1_1?s=books&ie=UTF8&qid=1295643035&sr=1-1 so that you can show customers how bits work.
    01-21-2011, 04:57 PM
Personally, I would love a tack shop to carry more than a caddy collection of miniature and draft items. Saddles, turnout blankets, halters, bridles, bits.

I'd also like to be able to go to the tack shop and buy used items for consignment as well as the new. Catalogs are great to print out, they keep me at least busy for a good few hours and get your name out there.

Books! So many tack shops carry all the essentials you could ever need to put on a horse's foot, but forget about books. Conformation books, management books, dressage books, etc. The Parelli and Clinton Anderson DVDs might sell well from a tack shop, but I don't know if resale of those is legal.

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