I missed that too.
In that case - you do report him to the tech manager/supervisor. It is not unheard of for support staff to be let go.
Well it was more like a very aggressive body posture...but anytime a grown man gets less than 12 inches from me staring me in the eye clenching on to my horse's lead rope and jerking it out of my hand when I try to take control...I consider that a threat.
I have since looked on their website. He has only worked there for a year and he is fresh out of a 4 year army stint. I guess he expected me and my horse to step-to!!
Sorry If I left out parts...I always think to fast to type it all. I also forgot to add the part where I told the vet twice NOT to wash my horse's sheath...and they started doing it while I was talking to my husband and charged me anyway.