Thanks for the great advice everybody, and sorry for the delayed reply - Christmas and all that :)
Had a chat with her, and she has apologized and showed up with a box of chocolates the next day :) She is a good kid, and just very eager (if not overly, I remember being that kid years ago) so fingers crossed that it is all sorted now.
Thanks again everybody, much appreciated.
Stop for a minute, open your mind, learn. You may not agree with what I say, I may not agree with what you say but we will both learn something new.