08-15-2012, 09:17 PM
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Once you have made a posting on a forum you no longer own the thread. You don't get to choose to only have people in agreement with you respond. All stories have two sides and many different experiences. If you post ,brand X is bad and I'm going to sue don't be surprised when people with the opposite opinion respond. There are many many sundowners running up and down the road towed by happy customers. Sorry you have the problem and a I hope you can get your trailer fixed. Even if sundowner is dead wrong, being confrontational about it isnt going to get you very far. The law is most likely on their size. About all you can do is apeal to there customer relations. Try to find some middle ground. Have you offered them something to do that would make you happy ? Frequently youd be surprised. I had a power window motor fail a couple weeks out of warrantee, dealer did nothign for me, I paid $300 for the repair. 5 days later another one failed in same spot, found out this is a ongoing problem with that year. Called ford, and just asked for help, offered sugestions like howabout a free part ? They almost right away agreed, I ended up paying the labor for the first one, got reimbursed for both parts and installed the second one by myself. Rather than an all or nothing FIX MY TRAILER demand, see if they can meet you in the middle. How about a trade in credit on a new trailer ? I dunno, call the customer service rep and ask for help. Ask what they can do.