Sundowner Trailer Horror Story... - Page 2 - The Horse Forum

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post #11 of 16 Old 08-15-2012, 08:17 PM
Green Broke
Join Date: Aug 2011
Location: Surry, Va
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once you have made a posting on a forum you no longer own the thread. You don't get to choose to only have people in agreement with you respond. All stories have two sides and many different experiences. If you post ,brand X is bad and I'm going to sue don't be surprised when people with the opposite opinion respond. There are many many sundowners running up and down the road towed by happy customers. Sorry you have the problem and a I hope you can get your trailer fixed. Even if sundowner is dead wrong, being confrontational about it isnt going to get you very far. The law is most likely on their size. About all you can do is apeal to there customer relations. Try to find some middle ground. Have you offered them something to do that would make you happy ? Frequently youd be surprised. I had a power window motor fail a couple weeks out of warrantee, dealer did nothign for me, I paid $300 for the repair. 5 days later another one failed in same spot, found out this is a ongoing problem with that year. Called ford, and just asked for help, offered sugestions like howabout a free part ? They almost right away agreed, I ended up paying the labor for the first one, got reimbursed for both parts and installed the second one by myself. Rather than an all or nothing FIX MY TRAILER demand, see if they can meet you in the middle. How about a trade in credit on a new trailer ? I dunno, call the customer service rep and ask for help. Ask what they can do.
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post #12 of 16 Old 08-15-2012, 08:23 PM
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That's a good idea Joe, call and see what they can do for you to make it right, don't hurt to ask!

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post #13 of 16 Old 09-13-2012, 05:03 PM
Join Date: Sep 2012
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Greetings Nance, and all others here...
I'm currently looking into buying a Sundowner from a friend, which is the infamous 1999 Valulite Sundowner Model which has been posted with all the corrision issues. I did have the trailer looked at, and only a small amount of any corresion was evident at the rear door area.The mechanic said this damage could be repaired for a couple hundred with no problem. This trailer has been well maintained, but I don't won't to end a friendship over a trailer that's going to fall apart, or hurt my equine in any way. Does anyone have a Sundowner trailer without any damage, or problems. I really like this trailer, and the price is great.
Dang if I do, dang if I don't...
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post #14 of 16 Old 10-16-2012, 12:22 PM
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I know i'm digging up an old thread, but when I was searching for a trailer earlier this year I found a lot of reviews/complaints about the sundowner trailer frames.

There was a time frame when some sundowner models used a thinner steel and then powdercoated so by the time that the powdercoat actually falls off the damage is already done to the steel
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post #15 of 16 Old 10-16-2012, 03:29 PM
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I have had several sundowners and have been very happy with them.
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post #16 of 16 Old 10-29-2012, 10:15 PM
Join Date: Oct 2012
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I've got one too

I have a 2006 two horse sundowner with dressing room. This summer I noticed large pieces of rust from the trailer frame (under the floor) falling off. The pieces are 1 1/2inches wide and two to three inches long. I have my trailer maintained and inspected every year religiously. I also hose the trailer out every time it is used. I would describe it as very lightly used over the last six years. There is definitely an issue with the frame that supports the trailer. I know of another person who had the same problem with a slightly older sundowner. He had a repair made (by an authorized sundowner service facility and under the direction of sundowner) that was involved and expensive (thousands) on one half the trailer. Then, the other side deteriorated six months later. He opted to trade it in because he simply didn't trust it anymore.

Currently, my trailer is in the service facility. Sundowner is pondering the solution and acting like no one has ever had a problem such as mine. From other blogs I have read it seems as if there is a problem with the powder coating on the steel and the steel/aluminum chemical reaction of the trailer 's components. You will note that they have evidently changed from steel to aluminum frame the last few years. The big question...did sundowner see this coming? How can their employees sleep at night knowing they have thousands of trailers on the road that are going to have the bottoms fall out while hauling horses the next few years. And, what human life will be lost along with our beloved horses?
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