Join Date: Oct 2011
Location: Desert from Hell, CA.
You know, a someone who has worked in management trying to please people, I can see where individuals may be bothered by the lack of professionalism of CA's statement. It behooves someone running a business to not offend people...the bland "I'm sorry that happened to you" has rolled off of my tongue so often at work...like the time when one of the scientists felt that my employee was driving too slow in front of him in the (MASSIVE EMPTY) parking lot on *purpose*...just so this person would be late for work...
But you know what? That kind of vanilla, political response is probably 90 percent of the time canned and FAKE. Do you really think that after 300 thousand calls, the customer service rep at the other side of the line REALLY cares that your item arrived dented after the mailman dropped it, or that you forgot to pay your bill on time because your dog ate it? NO! My point is, we as a society prefer the pretty lie over the truth.
CA would have been much safer had he stuck to the political response, but instead he chose to be himself, undedited instead of a business entity. We can choose to dislike his attitude and how he presents himself....but isn't it BETTER THAT WAY? Wouldn't you prefer to know what someone "really" thinks instead of the pretty lie they present to sell you something?
I prefer honesty.
And in that respect, something about the horse owner makes me uncomfortable. Why send your horse to a place that "kills horses"? Why starve your horse to improve its behavior before sending it to the abovementioned, presumably physically strenuous "boot camp" scenario? Why broadcast that mess all over facebook after the business did EVERYTHING IT COULD to make it up to you? Honestly, they gave her money back, they offered a reasonable replacement that she could have turned around and sold for something more of her own liking....
She turned down the necropsy....there's no way of knowing, because of that, what really happened to her horse...because of that, the business was under no obligation to refund a cent, or refund anything. A necropsy, after the cost of a darn Friesian and with respect to the REFUND THAT THEY GAVE HER, is a relatively cheap thing. Furthermore, had she been so inclined, a necropsy could have given her the information she needed to file suit, and demand replacement of her animal. Something is just off about the entire situation. I fully understand being upset at the sudden death of your animal, but creating drama all over the internet? *scratches head*. Is she just enjoying free publicity? I mean others mentioned that she, at one point, was breeding. Or perhaps she is just enjoying to some extent her ten minutes of (internet) fame....
Originally Posted by Jareth, the Goblin King
I move the stars for no one.
RIP Pumpkin: 2012-8/26/13