Originally Posted by AlexS
I absolutely do not mind being yelled at or insulted at all. If I deserve an insult than give me one. I'd much rather be told exactly what I am doing wrong than have some pansy who is worried about my feelings keep on letting me make an error.
Being a riding instructor is like any other job. It is about customer service. There may be some people like you, who do not mind being yelled at, but many people *do* mind and will avoid those trainers. Business lost.
If I screamed at my patients how stupid they are for not taking their medications right, not following docs orders, and gererally doing the sometimes downright dangerous things they do, I would get fired, and my patients would not learn a thing. How would you feel as a patient if a doctor or nurse came into your room or home and started screaming insults at you regarding all the medical knowledge that you lack? It could be done, trust me....the average patient knows diddly about medications and disease process. But that would obviously be terribly wrong, right? Terrible customer service.
Most people cannot learn when they are frightened....some can, most cannot.. I have a wonderful trainer. What makes a truly great trainer/instructor is one that gets along with the horses as well as the student, and my trainer does this.
Everyone deserves to be treated with decency and respect. I don't care how hot shot of a trainer or fancy clinician you think you are. You are a person just like me, and we both deserve respect and good manners. If you feel the need to yell insults or have a sharp tone to get your point across, I will take my money elsewhere. That s*** does not fly with me.