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How can I tell a customer I think her horse is too much for her?

This is a discussion on How can I tell a customer I think her horse is too much for her? within the Horse Training forums, part of the Training Horses category

     
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        03-09-2010, 07:23 PM
      #21
    Weanling
    So here's what I decided to do:

    Her horse is here til the last day of the month. She has paid my husband for the training already, and my husband made the agreement that he will ask for her to ride the mare before they leave together, so he can give her the pointers she needs to keep her mare going in the direction she needs to be going. I haven't said anything to her, nor set this in stone, but I've pretty much decided, and need y'all's opinions.

    I plan to have her come up on 3/20 and 3/27 and I will teach her the proper cues then. I will only allot myself a couple hours to spend at the barn period, because I only have to ride 2 horses myself on Saturdays.

    In a way it's a win-win, because I'm showing her the proper cues, and a way to manage her horse, but at the same time, it's not long enough to be considered an "instructor." You know? So if she takes my advice, great, and if not, at least I made the effort, right? I just want to steer away from her feeling like she can come to the barn any weekend she wants because it is my husband's workplace, not our own home, and I will not travel to her. (We are soon reducing to be a one-vehicle family to cut costs anyway, so I'll have an honest excuse.)

    Does that sound fair enough? At the very least, she'll have 2 shots to get it right before my husband makes his judgement at the end of the month, and she'll be a little more confident with her mare when she rides for him. And I'll just state to her that I can't allow her to bring her horse to the facility past her paid training without a facility fee...perhaps?
         
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        03-09-2010, 07:38 PM
      #22
    Weanling
    I would just tell the owner. Im sure she wouldnt get angry at you at all, shed probubly apprechate the advice and honesty. Maybe you could offer to help her find a suitable horse for her family.

    That's how I got my horse, he was bought at auction as a unbroke 7 year old stallion by a woman who wanted a pleasure horse. She hired a professional eventing trainer with 30+ years of experience starting horses and training them.
    This professional trainer spent 3 years trying to break cutter, and he was so wild she almost gave up. She finally broke him to ride at age 10. Even though he was ridable, his owner could never ride him because he was very smart and took advantage of anyone who wasnt confident. He threw his owner on the ground within minutes of her mounting hime very time, so the owner ended up giving him to the trainer, and I bought him from her.

    Who knows, even when you get this horse managable, the owner might never be able to ride the horse. She might always be too much horse for the family.
    Id try to explain gently that this mare isnt right for the family
         
        03-09-2010, 08:42 PM
      #23
    Showing
    Sounds like a good plan Westonsma. I would still be sure to have her sign off on your critique and the agreement you just suggested.
         
        03-10-2010, 10:51 AM
      #24
    Weanling
    Thanks for the story, heyycutter. I appreciate the help.

    And to iridehorses, thank you very much... I'm glad to have someone second my notion, and I think it would be really wise to get the critique in writing.

    Again, thank you all for your time and hand in this!
         
        03-10-2010, 10:11 PM
      #25
    Trained
    I actually just witnessed this exact converstation today. A woman at my barn has a horse who seems to be a little too much for her to handle. She's had him for two years. Her friend came over to help her today and told her point blank that he's just not the horse for her. She acknowledged the same and thanked her friend for saying it since it's what she's been thinking for awhile and just needed to hear it out loud. I would think most people would simply appreciate the honesty. I doubt anyone works with horses with the expectation of getting hurt.
         

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