Speechless at Ebay seller response to a message - The Horse Forum
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post #1 of 58 Old 11-18-2013, 09:49 PM Thread Starter
Join Date: Apr 2013
Location: South Australia
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Speechless at Ebay seller response to a message

This might not be the right place, but i have to tell someone! I bought a saddle second hand off ebay, described as a Wintec 500, 17.5inch seat, adjustable gullet, equisuede seat. Was actually marked as "New" in the 'Item Condition' box, but did say it had been ridden in 3 times. It arrived and was not as described. Here is my message to the seller:

Hello, i received the saddle today, however your description is wrong and/or misleading on several points:
1) it is a 17inch not 17.5 inch;
2) not equisuede;
3) not adjustable gullet;
4) small tear on the seat was not mentioned (see pic with my finger);
5) patch under one of the flaps to repair something was not mentioned (see pic);
6) looks to have been used quite a bit more than the 3 times you mention - wear marks/pilling of the material under the flaps, sweat/water marks on the flaps.
Now, I have not yet tried it on my horse to see if it fits him, but I was counting on the adjustable gullet to be able to easily adapt if needed.
I am still unsure about what I want to do (ie. send back to you for refund, or keep it as is), but I want to give you a chance to respond to these points while I think about my decision.

Quite polite I thought, stated the facts as I saw them and asked for her reponse. So the seller then responds with:
have u got anything else to complain about you rude cow or is it because your ass wont fit in it(ive check who you r on facebook

I mean, WHAT!!!???? Completely ignores the points I make, doesnt address them at all! Which to me pretty much means she knows I am in the right, as if she truly believed I was just trying to cause trouble surely she would respond to each point and at least try and sort it out!

I could see from that response that I wasnt going to get anywhere trying to sort it out personally, so now i have not only opened a dispute through PayPal (yes, thankfully used PayPal), but also reported her for her rude message. I have asked for either a partial refund to reflect the used condition of the saddle and mis-representation, or a full refund if she prefers that I send it back.

I am hoping that my good record on Ebay, 228 feedback of 100% as opposed to hers, 8 feedback at 60% (yes, I should have taken note of this and steered clear!!) will go in my favour and I shouldnt have too much trouble getting either a partial refund if she agrees, or PayPal making her refund the whole price.

And just for information my ass does fit!!!
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post #2 of 58 Old 11-18-2013, 10:02 PM
Join Date: Sep 2012
Location: Central Western NSW, Australia
Posts: 1,120
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Argh, annoying much?

You gotta love people that argue with petty comments. If it were me, I'd throw the darn thing at her head.

How much did you pay, may I ask?
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post #3 of 58 Old 11-18-2013, 10:24 PM
Join Date: Apr 2012
Location: Minnesota
Posts: 1,438
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Ugh. I've been on the other end of that - I sold a used saddle pad. Described as used, worn but still plenty of life left. Included 6 pictures or so and offered more if they wanted any.

I got a message back that the saddle pad was not as described. How, I asked? What is the problem with it? And the answer: It's not in show condition.

I didn't even know what to do. I NEVER said it was, it was advertised as used, the pictures showed the wear to it. So, even though my listing said no refunds, I offered a full refund if they would ship it back. They REFUSED! They said the cost of shipping was too much and wanted a partial refund of $50, which would mean I got zero profits (Shipping was more than expected...) and they would get it essentially free. Needless to say I said no. They opened a dispute, where I again offered a refund WITH the return of the item. This time though PayPal said they could accept it or move on and they sent one last huffy message and refused (also claimed the closest post office was over 45 minutes away).

THIS, however ^^^ is beyond atrocious! I would be giving them some negative feedback for sure. PayPal should help you out, they're pretty good about that. I can't even believe someone would act like that! And the fact that she's found you on facebook?! Talk about creepy! I guess let that be a lesson - pay attention to feedback scores!
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post #4 of 58 Old 11-18-2013, 10:57 PM
Green Broke
Join Date: Jun 2012
Location: Canada
Posts: 3,402
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A hug to you Aussiemom from me and sorry but I'm laughing now - not at you but at the seller's sorry attempt to deflect from the real problem of either being ignorant or deceiptful and getting caught at it. Stay the course with this one and, by the way, is she on facebook?
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post #5 of 58 Old 11-18-2013, 11:10 PM
Join Date: Jan 2011
Location: Georgia
Posts: 2,164
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Wow, I don't even know what to say. I would be so peeved!! Keep us updated on what happens...

I've never had issues buying thins on ebay but this last week I sold my saddle on it, but the buyer hadn't paid 3.5 days later, so after the invoice and 2 emails to them with no response, I opened an Unpaid Case. They paid within 12 hours of me opening it. Like really? What's gotten into people being so disrespectful and hard to deal with online now?
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post #6 of 58 Old 11-18-2013, 11:18 PM
Join Date: Nov 2010
Location: OK
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Wow, that's pretty unreal!

Here's my deal that I'm kind of holding my breath on:

Bought an item, paid immediately and Paypal sent me the message about having asked the shipper to ship. I didn't hear anything further for a week, so sent an e-mail to confirm if it had been shipped. Got a note from e-bay that the item had been shipped, and saw that it had been shipped CHINA POST. The item I bought was listed as being here in the US or I would not have bought it, I don't do overseas trades. I'm waiting for either the time to elapse for a case to be opened or to see if the item arrives and if it's what I ordered. I'm feeling at least a little defrauded because it appears the item is coming from China, not the US. We'll see if I ever get it or get a refund if I don't. Starting to really wonder about doing anymore trading on e-bay.

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post #7 of 58 Old 11-18-2013, 11:44 PM
Green Broke
Join Date: May 2013
Location: Louisiana
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OMG that's so awful that it's hilarious! I don't know if I would have laughed or scratched my head at that message!

Either way, that rude and awful message can work towards your advantage if you need it to. Had she made any effort to explain herself or make things right it probably would have gone a long way, but I'm sure all this did was make you more ticked off about the situation!
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post #8 of 58 Old 11-19-2013, 12:07 AM
Join Date: Feb 2010
Location: Saskatchewan
Posts: 13,225
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WOW, what a errr lady dog, can't believe that anyone would send that. Hope that you get this sorted out,jeez, some people.
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post #9 of 58 Old 11-19-2013, 01:04 AM
Join Date: Mar 2013
Location: Canada
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All I can say is wow. Thank you for making up my mind whether or not to buy a saddle off of Ebay! I cannot believe that someone would be so rude! I dont even know how I would respond to that?! I think after some thought I would have gone through the same steps as you are. You handled that very well!
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post #10 of 58 Old 11-19-2013, 08:03 AM
Join Date: Jun 2007
Location: left of center
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Well-good luck. It takes a long time in many cases for these issues to be resolved. I sold a saddle last year that the lady (after having it a week) decided it was "not as described". I do not accept returns, and she said it was the wrong size. After WEEKS of not being able to even pay for a $1 item via Paypal because of this case against me…and if I used Paypal at all, they would take $3K and refund her, which I refused to do……I finally called eBay. That was the ONLY way I got resolution, and the case was decided in my favor, based on the pictures I provided. I had meticulous pictures, since people describe and lea sure things differently, and I wanted nothing open to question. Thank goodness I was this careful. So-again-good luck, but if she posted pics of the measurement, saddle, etc, some of your points may be mute. Just depends, but most of the time they decide for the buyer.

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