|Rachel1786 ||10-23-2011 01:18 PM |
weaver break-away halter broke at the buckle!
Back in April I ordered my mare a new pretty purple halter, I got a breakaway just because I liked the look. Well the other day she and another horse were at the hitching post and the other horse spooked causing her to spook and pull back and instead of the breakaway breaking, the buckle where you adjust the nose band broke. Has anyone ever heard of this happening before? I contacted horse.com where I bought the halter from but they said that they don't offer a warranty on the halter they only sell them. I was thinking about contacting weaver but I was having trouble finding an e-mail address for them. Do you think they would even issues a replacement or an I S.O.L? What do you think I should do?
|Rachel1786 ||10-23-2011 03:54 PM |
Thanks, I don't know how I missed that lol Posted via Mobile Device
|Rachel1786 ||10-24-2011 11:58 PM |
So I e-mailed weaver and they said if horse.com does not exchange it I just need to e-mail them pictures of the broken halter and they will send me a replacement. I love when companies stand behind their products :-) I'm sure I just got a defective halter because I've never had a buckle on any halter snap like that.
|Saddlebag ||10-25-2011 09:02 PM |
I have repaired/replaced numerous halter buckles and always put on a good brass one. Stronger and lasts much longer. Nice to hear Weaver is good for a replacement.
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