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appylover31803 06-18-2008 12:31 PM

Beware of Best Buy
My Mom's Cousin (don't know what she is to me..) sent my mom an e-mail about some shady policies that Best Buy has. I found this rather interesting...

Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'

It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said, Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would of cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

And this is what my mom's Cousin had to say:
I know Susan sent this to you and this is very true. Iím her cousin in Florida Ė Susan and I grew up together.

I bought a computer at BB and the exact same thing happened. I could not get the computer to connect to our wifi at home and brought it back. It simply would not connect. They said they would charge that restocking fee OR they could take it back for a few days and see why it would not connect. The computer was BRAND NEW.

I ended up paying the restocking fee as I was so pissed off I didnít want anything to do with them. I bought another computer elsewhere and it is fine.

My new policy is never darken the doors of BB again.


TaMMa89 06-18-2008 12:58 PM

Sounds very annoying >:/. They want only collect money from people. Don't you have any law which forbids a behavior like this?

Brandon 06-18-2008 01:20 PM

Wow, i have never bought anythin from Best buy and now that i know about this rediculious policy i will not spend a penny at the store.

I was thinkin of buyin a GPS, because i am horrible at directions lol.. so i think when i go to buy one, i wont be shoppin there lol

Thanks for the heads up!

buckaroo2010 06-18-2008 01:47 PM

wow that make me not waant to buy anything from them now. I bet it was very aggrvating! :evil:

appylover31803 06-18-2008 02:36 PM

I never really shopped from best buy, unless i was getting a gift certificate there, but I can't imagine having to go through that.

It's horrible :evil:

mlkarel2010 06-18-2008 03:31 PM

grr, companies with a lot of control and horrible consumer relations irk me sooo much!! :evil:

my2geldings 06-18-2008 05:31 PM

I have been taken a stride by that same policy and will say that I have never gone back to best buy either. I will only go there as a last resort for movies. Nothing else.

I hate that store. My email forwards have been sent.

appylover31803 06-18-2008 06:25 PM

thanks M2G :)
Sorry about your experience there

PoptartShop 06-18-2008 08:36 PM

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Wow that's weird; how stupid of Best Buy.

Vidaloco 06-18-2008 08:44 PM

I refuse to shop at Best Buy too. I wanted to have a CD player put in my truck. I called to make an appointment to have one installed. I had already chosen one online and made sure it was in stock. They told me I had to come into the store to make an appointment (50 miles away) pay for the item and then come back to have it installed. They wouldn't make the appointment over the phone. I called Circuit City and they were more than happy to make the appointment over the phone. Best Buy was just way too frustrating to deal with and definitly not service oriented.

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