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kait18 05-24-2012 12:49 PM

Advice needed asap - farrier issue
Ok so denny threw a shoe afew days ago. I couldn't get off work and my sister said she could handle it after i had worked with her and denny after work for the last 4 days until the farrier could come...

Well she did as i told her. Tie all the horses to there hitching rail... She had caught denny first, then bailey, then lil red, then jessie... All going well and for some reason the farrier wanted to do bailey first... Don't know why since his werent an immediate fix needed...

Anywho farrier supposedly while working on bailey denny breaks his halter and gets loose... My sister gets him into the field but not by catching him but by opening the gate an he ran in...

Well as farrier kept working on bailey, my sis kept trying to catch denny.. Got to the point he started his charging business again :(... Well my sis being a non horse person didn't know what to do, so the farrier tried to catch him... He gave up as well..which is understandable.

Now my dilemma...i like this farrier alot as in i like the work he does. He does great work and for once i feel like i get great service for what i pay. He left without getting denny all fixed up and therefore i have a horse still without a shoe... My sis gave him a 40 dollar tip which was only 20 dollars shy of what the bill would have cost me if denny had been shoed again...

I want to apologize to the farrier but i don't know how to go about it?? Any ideas??

Pls no comments on they shouldn't have been near the horse without me... This is a learned lesson!!! And i after months of him not charging since my last post i thought we were on our way to success with him being handled by a certain few of family members. But now i am back to square one and will need to start all over again and dont blame anyone but myself...

So what should i say to him?

PaintHorseMares 05-24-2012 12:56 PM

Just call him, apologize, and thank him for trying. I'm sure he'll appreciate the call.
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kait18 05-24-2012 01:06 PM

thanks paint i will keep it simple and talk to him .. err nerve racking

kait18 05-24-2012 04:18 PM

i left him a voicemail...about 20 minutes after he left which means he would have been driving seeing as i am the farthest he travels to work... so he most likely ignored my call... and he has yet to call or text me back like he usually does.. errr now i am nervous i just lost a farrier **** it!!!

poppy1356 05-24-2012 06:52 PM

Eh I wouldn't worry about it. It doesn't sound like he got hurt? We had this happen a few weeks ago. A horse got loose and shes a crazy so was hard to catch. Farrier kept working then watched us try to catch her, he's not in the business to get hurt and there were enough people so no need for him to get involved. I did feel bad as I had been working with my mare but after the whe incident she was not having any of that standing still stuff. He worked with her though thankfully and I gave him all the extra cash I had for a tip.

He will call back maybe he stopped to eat? I know I forget to call people back all the time and that's my job haha. Plus he got a pretty good tip.
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rascalboy 05-24-2012 07:11 PM

I don't really think it's an issue. So the horse got away. So what? One time shouldn't be a big deal for the farrier. He might be annoyed at losing money, but as long as it doesn't happen often, the farrier should get over it.
As for not getting your horse done, well, what did you want him to do? Spend two hours chasing your horse down? He has other clients to see. If your horse was where he should have been, the farrier would have fixed him up. Since he was frolicking in the field chasing your sister, the farrier had no obligation to fix him. He's a farrier, not a horse-catcher.
A $40 tip normally would be a bit overboard. I don't even give my farrier a tip. But since he was supposed to have gotten paid for shoeing your horse, and couldn't cause your horse got loose, I would probably have paid the guy anyway, for wasting his time. It's not his fault the horse got away.
And I don't think a missing shoe requires "immediate" attention. The horse can live with waiting an extra twenty minutes while the farrier works on the other horses.
Tell the farrier you're sorry the horse got loose, and that you couldn't be there. Ask if he wouldn't mind coming by to get that shoe on whenever he has time. If it's a big rush, just have one of the neighbor's farriers slap a shoe on if they're in the area.

kait18 05-24-2012 08:10 PM

oh rascalboy you took my post the wrong way...i dont expect the farrier to catch my horse nor do i expect him to teach him to stand still thats my job. i am just pissed because that was the horse he was suppose to come out and fix since this was a week earlier then our original appointment to get all the horses done and none of the other horses needed to be done techincally for another 1-2 weeks. and i don't know why he wouldn't tackle that job first :/ but oh well s*** happens i just want a call back to apologize again ...i feel horrible the whole incident even happened.

Missy May 05-24-2012 08:49 PM

Okay, I am not sure what you are apologizing for? B/c the horse got loose? Or b/c you were unable to be there and the horse got loose? I don't see a real issue, but if it would make you feel better....I would just say I am sorry that I was unable to be there b/c I am sure he wouldn't have gotten loose if I had of been, and if i had of been there the communication that I wanted him reshod first and foremost would have not been lost. That covers it. :)

kait18 05-25-2012 09:44 AM

yeap but still no call back so now i am on the hunt for a new farrier :( just my luck

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