punctuality with equine jobs- rant
So today I sat up at my barn for over two hours waiting for the farrier to arrive. I never received so much as a phone call, and she never showed! Everytime we schedule a time, she makes me the last stop of the day and never gets here on time!
I expect someone who has experience with horses to understand how frustrating it is to pull in the horses, pick their hooves, and have them stand for there for two hours! Its not just Farriers either, I know many trainers( including mine) who arrive late constantly. Punctuality is very important, especially when you have a few 1200 lb horses that need to cooperate. Anyone else had this happen to them lately?
No. Our fairer is always on time and my dad and I are the trainers.
I can understand your stress. I work with a large animal vet and we are tragically late a lot. We have emergencies, owners talk, the easy lameness turns into you chasing an mystery around for an hour, or you get a call that says "Its down and rolling or its down and having trouble breathing". You have to attend.
That being said, I also had a farrier that would chronically blow me off and not show. I changed farriers. The current farrier shows up on time and gets the job done. That said I make sure that each horse is in, cleaned and what not. My farrier is also an avid fisherman so I tell him that if the fishing gets hot and he needs to cancel no problem. Likewise if the weather is bad we can reschedule. Also having money ready to pay as soon as done goes a long way.
If you are committed to the farrier request a early morning appointment and work with your horse. If your horse is standing there for two hours, brush it work on its ground manners. Its the barn I am sure there is something that needs to be done or bring a book. If your horse is having trouble being good for two hours on the cross ties its a gap in your training. If your horse is bad for the farrier work on that as well. Don't give the farrier a reason to want to not be at the barn.
i had vets I fired about a year ago. They did tend to call, but going back about 5 years I couldnt remember a single appointment they ever kept. The vets were pretty good and I really liked them but the owner was arragant. I didnt like him at all. Final straw was when I jumped through hoops at work to be here for apointment only to have them call and want to reschedule. Told them if they cant keep an appointment dont bother to come at all was sick of them.
Id line up a new farrier and make sure the new farrier knows why you fired the last one. Oh and dont bother to tell the old farrier till they show up that they are no longer required. tell them you didnt call because you assumed their phone was broke.
Our farrier is good about being ontime. He was supposed to be out the 11th for trimming. We moved it up from the 16th cause our horses hooves are so bad. (11th was a Saturday mind you) and farrier didnt show up at 1pm like scheduled. He called and was confused about which day to show up.
We had a horse show to get to. Our farrier said it was his mistake, met us at the horse show and trimmed everyone before the first class. Now thats what i call service.
He'll be out the 16th to trim the last horse (have 4 horses, 3 place trailer) but im very pleased with him if i do say so myself...
Vet on the otherhand. Is always late. We expect it. But its no big deal. I understand about emergencies. If it was my horse that had an emergency, id want her to show up asap and shift everyone else back. Its known in the horseworld. She also is the only vet at her clinic so theres no partner to pick up slack when needed. Its not a big deal to me. :-) She never has to reschedule though.
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I understand that horses are horses and can be unpredictable and emergencies arise, yadda yadda.
However, a repeat offender would get THEIR time wasted. If I had a farrier that didn't show up, I wold schedule a different farrier to come at the designated time and not tell the original one. Let them figure it out.
But then again, I can be a bit of a jerk.
I'm lucky, I don't deal with that. My farrier is awesome, he's only been late once and he called well ahead of time to let me know he was running behind because of an idiot horse at his first appointment. Vet, rarely late but if she is it is an emergency situation and she calls to let me know. I have zero problem with that because if I'm the emergency call one day I expect the same. I'm my trainer and I'm punctual to a fault so no worries there either ;)
My old vets tried to use the emergency excuse, sorry dont buy it. Every single appointment going back 5 years ?. Baloney. he was overbooking his associate vets and not allowing enough time in between appointments due to greed.
I just changed farriers recently and I was warned my new farrier is usually late. I scheduled a rough time with him but requested he texted me when he was 20 mins away from my barn. I live 10 mins from there, so I had plenty of time to pull the horse in and pick his feet.
OP why did your horse stand there for 2 hours waiting? Don't you have a paddock or stall you could have put the horse in with some hay?
I appreciate that when I have an emergency that my vet or farrier makes their other customers wait while they come to me. I would think it's common manners to wait patiently in return.
i understand but lately my ferrer is out here and has done two of my horses before i got home from school! and i always try to be early if i take my horses to places. but i have had a few times where i sat and waited for people.
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