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2BigReds 01-11-2013 04:45 PM

FINALLY an Interview! Suggestions???
I have an interview on Tuesday for a cocktail waitress position at a local casino, and while I feel that I interview well (and have been told so by the temp agency representing me as well), I also want to know if anyone else had suggestions.

Now this won't end up being a super long-term job, probably just a year or two but at the rate of pay it's one of the few jobs that I'm qualified for that will actually cover my bills. Another note, I applied to this myself, not through the agency.

Has anyone else here worked in this industry? From research I have found that cocktailing at casinos is way different from at clubs or lounges, but I'm sure I'd benefit from advice there as well. Thank you in advance! :D

~*~anebel~*~ 01-11-2013 04:56 PM

I've worked in the service industry, a high end restaurant, as an assistant to the server.
Basically, what anyone in service (esp. high end service) is looking for is someone who can smile through anything, I mean getting yelled at, getting drunkenly hit on, working with incompetent people and being able to pick up the slack without resentment being shown to the customers, etc. So really highlight how well you handle high stress situations, how you can work in a team environment, have good communication skills without being gabby, etc.

My favorite people to work with were always those who were willing to do whatever it takes to make customers happy, worked fast, hard, efficiently and always communicated what they are doing and are versatile, and pay attention to what needs to be done. In my job, sometimes the host would be busy and I would have to seat people, explain menu, hang up or dish out jackets, etc. And sometimes I would be busy and the host would have no issues grabbing some plates for me.
It's a really fast paced, customer oriented business with high burnout rates, so stay positive! I really enjoyed it as a life experience but wouldn't want to work service as a career, but some people are just excellent at it and love it.

Good luck!

Clayton Taffy 01-11-2013 05:23 PM

They say employers make up their mind in the first 30 seconds.

Have a good firm handshake, not a wimpy-girly one, but don't try and squeeze the interviwers hand to death either.
Look the interviewer in the eye and have a confident smile.
Have some answeres ready for some usual questions.
Why do you want to work here?
What kind of person are you?
How would you handle a difficult situation?
What do you have that would be an asset to the casino?

I have never worked in a casino , but lots of waitress and bartending jobs, from fancy-smancy to so crowded and smokey you could hardly turn around.

It was always fun, good money too.

LadyDreamer 01-12-2013 06:06 PM

Dress to impress. Looks don't matter, but image sure does. Be polished. Be approachable. Be appealing. Be articulate. Be professional.

Congrats on the interview! I wish you all the luck in the world. I hope you get it, and I hope you like it.
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JustDressageIt 01-12-2013 06:15 PM

A huge thing that will make or break an interview is the first impression: be a bit early (and make it known that you are early and happy to wait) and dress to impress.
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2BigReds 01-13-2013 07:47 PM

Well it sounds like everybody's thoughts are in line with mine. That's comforting! :D

I've been doing the restaurant thing on and off for awhile, and I've found that larger, better run establishments are WAY more fun to work at. The last waiting job I had things weren't managed well at all and the atmosphere was super sketchy. There were a lot of not very legal things going on there and I was extremely uncomfortable.

I've been to this casino before, though, and the atmosphere is really classy! I have a friend who knows almost all of the bartenders and they're all really nice. So is the upper level management that I've spoken to so far. I feel very confident in my ability to do the job and do it exceptionally well. I guess all I need to do now is put it into words, face to face!

I'm waaaaaay excited about the interview! :D

Saddlebag 01-15-2013 11:48 AM

You may be given a hypothetical situation and asked how you would handle it. When I was a bartender a gal would get a bit riled with an ignorant customer and tell him he was"cut off". They hear that at home so that will really get them riled. To smooth things over, I'd tell the customer that we appreciate his partonage and that if he'd like to remain he'll have to slow down. This allowed him to save face and it was his decision to keep it up and get kicked out or later walk out like a gent. It became my policy to tell each new girl to not use those works but to address the situation as I had done.

wetrain17 01-16-2013 10:20 AM

How did the interview go?

2BigReds 01-16-2013 03:43 PM

It went great, I think! I also sent a brief "thank you again" email so she knows I'm super interested. She said that they're hiring for all positions right now, and that she'll have an answer for me by the end of the week. Fingers crossed!!!

Maple 01-16-2013 03:47 PM

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I've been watching this thread but haven't said anything yet, I'll keep my fingers crossed and hope they get back to you soon :)

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