brand new Thorowgood saddle has big wrinkle in panel?
I just ordered & received this saddle; it's a broadback dressage model. When I unpacked it, I noticed there was a wrinkle in the panel, but thought maybe it would settle out (saddle was pretty folded up in the shipping box.) The saddle has been sitting on a saddle rack since I got it a week ago; I have sat it on my horse a few times to judge the fit, and only today I finally girthed it up and actually sat in it for about 3 to 5 minutes on the horse. Now the wrinkle is bigger! It's on the front of one panel on the vertical part, about 2 inches down from the top. It looks like it would be pretty uncomfortable for my horse. I've never had a saddle restuffed, but that's what it looks like it needs to me...but this is (supposedly) a brand new saddle! Am I right to be freaked out by this?
If you bo't it from a retailer then call them immediately about the problem. The wrinkle shouldn't be there.
These saddles are flocked very soft. It sounds like it's too high up to be at the 'crease point' (end of the tree point) below which such things don't much matter, and it's quite possible it could have been caused in packing. Though I doubt it'll cause a serious problem, since you've now got a lump, and probably an associated hollow, in the flock it is possible one or the other might cause a pressure or lack-of-pressure point. It depends on the horse.
The difficulty you face is the retailer may not be prepared to replace the saddle because it's not actually damaged, as such. A tweak from a decent saddler would likely sort it out but that involves you in a cost. If the retailer says he won't change the saddle, send them a .jpeg of the wrinkle, price a saddle fitter visit and tell them you'll expect them to pay for it, because as it is the problem makes it unfit for purpose (no pun intended).
Best of luck :)
I called the retailer today, and happily, they said to send it back & that they'd replace it if I want another. They were actually pretty nice about it. Whew!!!
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