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CrazyH0rse 10-27-2009 08:30 PM

Wireless problem
 
Ok so I have an hp pavillion running on vista I have an on computer wireless switch but even when I have it switched on it lights up as orange(normal light when its switched OFF) instead of lighting up to blue which it should be doing also I cant access my wireless assistant would this be a hardware problem or what?

Jehanzeb 10-28-2009 04:33 AM

Hello. There could be few things which needs to be checked here. Firstly, orange light (switched off) could be that it is switched off by mistake (i.e. by pressing a combination key on the keyboard).

Could you please send us the model number of HP? That will allow us to find the exact model.

If the combination of keys does not switch on the wireless, then it could be the hardware problem.

(P.S. I had a customer few months back who's laptop stopped working (initially started off by wireless issues) and then slowly it developed intermittent startups. Later we found out that it was manufacturer fault on the motherboard from HP and they were offering an extended warranty on those models. We got it replaced and it is working perfectly ever since.)

Please send us the model number and will check if it is general problem or manufacturer fault on that model.

Regards

jinxremoving 10-28-2009 04:00 PM

I highly doubt it`s a hardware problem. Having owned a few HP laptops and experienced the exact same problem you`re describing, it could be that the wireless adapter somehow became disabled within Vista.

Go to the Control Panel, double-click on Network and Sharing Center and then in the left-hand column, click on Manage Network Connections. Right-click on the Wireless Network Connection icon and click Enable. If it`s already enabled you could try clicking Repair instead... or click Disable and then click Enable again.

Jehanzeb 10-28-2009 07:03 PM

I will somewhat agree with jinxremoving however there could be so many issues with wireless. One of them is given on HP when laptop goes into standby mode and when it comes out of it, the wireless connection doesn't work.i.e. change of states in Windows is causing wireless problems.

Here is the link: Notebook PC Does not Automatically Connect to WLAN if Undocked while in Standby Mode HP Pavilion dv9420ca Notebook PC - HP Customer Care (United States - English)

Regards

CrazyH0rse 10-28-2009 09:49 PM

Quote:

Originally Posted by jinxremoving (Post 442150)
I highly doubt it`s a hardware problem. Having owned a few HP laptops and experienced the exact same problem you`re describing, it could be that the wireless adapter somehow became disabled within Vista.

Go to the Control Panel, double-click on Network and Sharing Center and then in the left-hand column, click on Manage Network Connections. Right-click on the Wireless Network Connection icon and click Enable. If it`s already enabled you could try clicking Repair instead... or click Disable and then click Enable again.

I tried that just now it didnt work

Jehanzeb 10-29-2009 10:04 AM

Hello,

What happens when you press that Wireless switch? It stays Orange? I just looked at the manual of this laptop and the wireless switch is a seperate swtich on the laptop (non-key combination).

When did this problem occured? Did it just suddenly went off? because there is one known issue of wireless in this model. i.e. change of states in Windows.

If this whole issue started after your laptop was brought back from Standby then there is a driver fix given for it.

Here is the link: Select software and drivers HP Pavilion dv9420ca Notebook PC - HP technical support (United Kingdom - English)

Here is the link for download page: Broadcom Wireless LAN Driver for Microsoft Windows Vista HP Pavilion dv9420ca Notebook PC - HP technical support (United Kingdom - English)

Try downloading and installing this driver for wireless and see if that fixes your issue.

Please do let us know how you get on with it.

Regards

CrazyH0rse 11-03-2009 07:46 PM

It seems to be working thank you very much for your help

Jehanzeb 11-05-2009 05:36 AM

No problem. I am happy I could help :D.

Regards


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