Join Date: Oct 2007
Location: Greenville area / SC
If you are talking about mailing off the saddle - or even if they are picking it up locally, I wouldn't do it without being paid in full. If you are offering a money back guarantee, then I would only refund the money when you get the saddle back in the condition you sent it but not refund the shipping in any case.
If they don't want to do that, they don't get the saddle - period. BTW, cash only, no checks - PayPal is fine. What I've done with PayPal is to have them either pay before they came to pick it up, or on my computer when they come to see it but before they leave with it.
I'm not arguing with you, I'm just explaining why I'm right.
Nothing sucks more than that moment during an argument when you realize you're wrong.
It's not always what you say but what they hear.